CUNA Consumer Lending eSchool: Foundations

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CUNA Consumer Lending eSchool: Foundations
Topics and Schedule

Please note that the Topics/Objectives listed below are subject to change.

Class 1: November 4, 2009
Consumer Lending: The Basics of Lending
Through this session you will learn about: Member inquiries Interviews Credit investigations Proper conditioning of loans Understanding collateral Credit decisions Importance of proper documentation Effective follow-ups

Class 2: November 10, 2009
Consumer Lending: Regulations for Lending Staff: Part I & II
Master regulations affecting consumer loans, including Reg B (ECOA) and Reg Z Gain a member-friendly perspective toward compliance Explore the latest compliance issues impacting lending Review recent cases involving consumer lending

Class 3: November 18, 2009
Consumer Lending: Credit Counseling & Your Role as a Loan Officer
Learn ways to analyze financial troubles Consider the implications of loans as a solution to debt Learn ways to help members set and achieve financial goals Examine a financial counseling model

Class 4: November 19, 2009
Consumer Lending: Sales and Service Success
Through this webinar you will: Explain what outstanding member service means to your credit union Understand the key skills for successful member interactions Plan for successful member interactions Describe your role in providing outstanding member service Understand the importance of asking the right questions and listening for opportunities Determine the benefits that best meet member needs Close a basic sale

Class 5: December 2, 2009
Consumer Lending: Most Creative Loans Ever
Learn tips to find good loans Understand some of the common pitfalls in lending See how other credit unions underwrite challenging loans

Class 6: December 3, 2009
Consumer Lending: Home Equity Lending
Topics include: Selecting appraisal companies, title companies, and closing agents Risk factors Processing steps Underwriting LTVs Debt ratios Foreclosure consideration Policies

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CUNA Consumer Lending eSchool: FoundationsTopics and Schedule

CUNA Consumer Lending eSchool: Foundations
Topics and Schedule