Through this session you will learn about:

• Member inquiries
• Interviews
• Credit investigations
• Proper conditioning of loans
• Understanding collateral
• Credit decisions
• Importance of proper documentation
• Effective follow-ups

Through this webinar you will:

• Master regulations affecting consumer loans, including Reg B (ECOA) and Reg Z
• Gain a member-friendly perspective toward compliance
• Explore the latest compliance issues impacting lending
• Review recent cases involving consumer lending

Through this webinar you will:

• Acquire a clear understanding of collections terminology and processes
• Identify the warning signs of bankruptcy
• Learn how to read credit reports and bankruptcy documents
• See what other credit unions are doing about delinquency
• Watch for red flags before making the loan

Through this webinar you will:

• Explain what outstanding member service means to your credit union
• Understand the key skills for successful member interactions
• Plan for successful member interactions
• Describe your role in providing outstanding member service
• Understand the importance of asking the right questions and listening for opportunities
• Determine the benefits that best meet member needs
• Close a basic sale

Through this webinar you will:

• Understand your role in the negotiation process
• Know your level of authority and empowerment in member negotiations
• Anticipate member needs for credit union products and services
• Understand various negotiation styles and what motivates each style
• Negotiate mutually beneficial outcomes with members
• Negotiate successfully and effectively with internal staff