Through this webinar you will:

• Define the reasons why your credit union should become a listening organization
• Examine why human beings are not effective listeners
• Learn how to adjust your own behavior to become more involved in the active listening process

Through this webinar you will:

• Describe the communication process and the reasons communication is a vital link throughout your credit union
• Examine the characteristics of good communication
• Improve personal and organizational communication through the implementation of effective communication techniques

Through this webinar you will:

• Learn how to build relationships within work groups to enhance the work and your work environment
• Understand human behavior in order to provide the catalyst for cooperative action within the organization
• Motivate coworkers to actively participate and create a collaborative culture

Through this webinar you will:

• Describe the characteristics of excellent member service
• Create a culture with your members at your credit union
• Fashion strategies to build a legend in the community by going beyond the expected and delighting your members

Through this webinar you will:

• Understand the difference between competent management and leadership
• Define the traits of exceptional leadership
• Identify those characteristics you would like to cultivate in yourself