eSeminar

These sessions are full

Note: We’ve reached maximum registration for the November 11 through December 16, 2003 eSeminar. Please register now for the February/March classes

Spanish for Credit Unions eSeminar Series: Beginning
November 11 through December 16, 2003
10 classroom sessions, Tuesdays and Thursdays, 2:00-3:30 p.m. Central,
(3:00-4:30 p.m. EST, 1:00-2:30 p.m. MT, Noon-1:30 p.m. PST)
$695 for first participant
$195 for each additional person from same location

Hola. Bienvenido a nuestra cooperativa de ahorro y crédito. ¿Cómo le puedo ayudar? (Hello. Welcome to our credit union, how may I help you?)

If you want to welcome a growing Hispanic membership to your credit union, the key is providing service in Spanish. Hispanics are now the nation's largest and fastest-growing minority group, comprising nearly 13 percent of the U.S. population. And according to CUNA's 2002 Credit Union Services Profile, 7% of credit unions serve memberships where 25% or more of members speak Spanish as their first language.

With CUNA’s Spanish for Credit Unions eSeminar Series you’ll focus on the Spanish you need for everyday credit union communications.

Class schedule and content

Schedule note: The first class is on Tuesday, November 11, which is Veteran’s Day. If your credit union is closed on that day, don’t worry! If you're not able to attend that day, instruction from the first session may be covered independently.

Nov. 11 The Latino Culture and your Credit Union
Nov. 13 Alphabet, Pronunciation and Greetings
Nov. 18 Days, Months, Seasons,
Nov. 20 Times, and Numbers
Nov. 25 Member Service
Nov. 27 NO CLASS, THANKSGIVING HOLIDAY
Dec. 2 Credit Union Terms
Dec. 4 Checks and Identification
Dec. 9 Credit and Loan Applications
Dec. 11 Developing Conversations
Dec. 16 Reviewing and Applying your Spanish

Who should attend?
This eSeminar series helps tellers, loan officers, member service reps, and managers gain valuable language skills to make Spanish-speaking members and co-workers feel welcome in your credit union.

For best results, we encourage two or more people to attend from your credit union. As a learning team, you’ll have the opportunity to practice and reinforce your language skills together.

Registration Questions? Contact Kevin Stamn at 1-800-356-9655, ext. 4074 or by e-mail at kstamn@cuna.com

If you have any other eSeminar questions, call 800-356-9655, ext. 8068, or email tsteele@cuna.com