2008 Archived Webinar
The Keys to Engaging CU Communications
Access available July 23, 2008–January 23, 2009
Tuition: $219 for the archive webinar (live webinar not included)
Tuition: $219 for the archive webinar (live webinar not included)
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ABOUT THIS ARCHIVE WEBINAR
"Listening is a magnetic and strange thing, a creative force. When we are listened to, it creates us, makes us unfold and expand."
-- Brenda Ueland
Listening is something that people take for granted. While many people feel it is a passive activity, nothing could be further from reality. Listening is a dynamic activity requiring close attention, understanding of the communication process, and active participation. Contrary to popular opinion, listening is not an automatic response to an individual who is sending a verbal message. The ability to receive the message and understand all the speaker intends to communicate takes active participation on the part of the listener.
Listening is a critical skill for leaders hoping to build teams, for individuals wishing to bond with other members of their organizations, for managers hoping to make an impact on their colleague's performance and for your credit union that aspires to provide excellent member service.
This webinar will explore the importance of active listening, examine why human beings are not effective listeners, give the participants the opportunity to take inventory of their listening skill, and provide practical advice on how to adjust personal organizational behaviors to become more involved in the listening process.
TOPICS & OBJECTIVES
The Keys to Engaging CU Communications
Through this webinar you will:- Define the reasons why your credit union should become a listening organization
- Examine why human beings are not effective listeners
- Learn how to adjust your own behavior to become more involved in the active listening process
CEOs, managers, branch managers, or any staff that are interested in learning how to enhance their listening skills.
Affiliation with CUNA/League is required for attendance.
INSTRUCTORSElaine Beaubien
Elaine is a respected educator, an experienced trainer, an accomplished speaker, a published writer, and a successful entrepreneur. She is a member of the tenured faculty at Edgewood College in Madison, Wisconsin teaching management, economics, and marketing to graduate and undergraduate students.
ARCHIVE WEBINAR OVERVIEW
Archived CUNA Webinars enable staff to pick up new skills and keep up with daily responsibilities. Viewing a archived webinar will enable you to see and hear a presentation, questions of the instructor, and refer to handouts. You need only a computer with an Internet connection and speakers. If you have a computer projection screen, it's easy to provide this training to a whole roomful of staff!
Use our 90- to 120-minute archived webinars as part of a full day of training by gaining knowledge and ideas at the webinar, then spend some time discussing how the new information applies to your credit union.
A single session archived webinar will be made available usually within 48 hours of the live event and a two session archived webinar will be made available within 48 hours of the conclusion of the second session. By registering for this archived webinar, you will receive unlimited access until the end date listed above. No access to this archived webinar is provided after the end date listed above.
CANCELLATIONS
The last day for cancellations was July 22, 2008. Substitutions are accepted anytime prior to July 23, 2008 at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing.
100% Guarantee
CUNA Center for Professional Development is committed to providing a quality learning experience with cutting-edge topics and expert instructors. If for some reason you are not fully satisfied, contact us and we’ll provide you a full tuition refund or credit.
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