Be Our Credit Union Guest: Dealing With Difficult Members
This webinar was offered live on
March 13, 2008 Access this archived webinar
please read Archive Webinar Overview below before accessing
Access available March 13–September 13, 2008
Tuition: $219 for the archive webinar (live webinar not included)
ABOUT THIS ARCHIVE WEBINAR
How do you deal with difficult members? Through this webinar you will identify ways to create an outstanding experience for your difficult members.
Through this webinar you will:
- Examine different types of difficult member encounters
- Develop strategies and dialogue that will prevent escalation of difficult situations
- Learn how to apologize without making it too personal or assigning blame
- Examine a variety of options to solve problems that will win over members who are disappointed
- Develop a dialogue for follow-up
WHO SHOULD ATTEND
This webinar is beneficial for any member service staff, tellers, MSRs, call center representatives, or any other staff having daily member contact.
Affiliation with CUNA/League is required for attendance.
For more program content information, call 800-356-9655, ext. 4249 or e-mail elearning@cuna.coop. For registration questions, call 800-356-9655, ext.4400 or e-mail reginfo@cuna.coop.
INSTRUCTORS
Jason Boles
Jason Boles is founder and president of Jason Boles Consulting (JBC), an innovative firm specializing in results-oriented speaking, training, and consulting services. Blending his skills and experience in both stand-up comedy and the business world, Jason delivers meaningful and entertaining sessions for audiences nationwide.
Having held management positions in both the hospitality and financial services industries, and serving as executive vice president of premier consulting firm Counter Intelligence Associates, Jason has successfully taught his "down-to-earth" business approach to organizations coast-to-coast. His straight-forward approach to life and business, along with his entertaining style, have been well-received by thousands of people over the years. Jason is certified in various sales, service, leadership, and finance training programs.
ARCHIVE WEBINAR OVERVIEW
Archived CUNA Webinars enable staff to pick up new skills and keep up with daily responsibilities. Viewing a archived webinar will enable you to see and hear a presentation, questions of the instructor, and refer to handouts. You need only a computer with an Internet connection and speakers. If you have a computer projection screen, it's easy to provide this training to a whole roomful of staff!
Use our 90- to 120-minute archived webinars as part of a full day of training by gaining knowledge and ideas at the webinar, then spend some time discussing how the new information applies to your credit union.
A single session archived webinar will be made available usually within 48 hours of the live event and a two session archived webinar will be made available within 48 hours of the conclusion of the second session. By registering for this archived webinar, you will receive unlimited access until the end date listed above. No access to this archived webinar is provided after the end date listed above.
FREE PUBLICATIONS
Try one of these publications free when you register for this program!
- Credit Union Magazine (6 months free!)
- Directors Newsletter (6 months free!)
Find out more about these publications
CANCELLATIONS
The last day for cancellations was March 12, 2008. Substitutions are accepted anytime prior to March 13, 2008 at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing.
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