Be Our Credit Union Guest: Dealing With Difficult Members
Attend this webinar live on March 13, 2008 Access this archived webinar
please read Archive Webinar Overview below before accessing
Access available March 13–September 13, 2008
Tuition: $219 for the archive webinar (live webinar not included)
ABOUT THIS ARCHIVE WEBINAR
How do you deal with difficult members? Through this webinar you will identify ways to create an outstanding experience for your difficult members.
Through this webinar you will:
- Examine different types of difficult member encounters
- Develop strategies and dialogue that will prevent escalation of difficult situations
- Learn how to apologize without making it too personal or assigning blame
- Examine a variety of options to solve problems that will win over members who are disappointed
- Develop a dialogue for follow-up
WHO SHOULD ATTEND
This webinar is beneficial for any member service staff, tellers, MSRs, call center representatives, or any other staff having daily member contact.
Affiliation with CUNA/League is required for attendance.
INSTRUCTORS
Jason Boles
Jason Boles is CEO of Fans Created, an innovative results-oriented speaking, training, and consulting services firm specializing in creating internal and external fans for organizations nationwide. Jason has built a solid reputation as an energetic, entertaining, and thought-provoking speaker, trainer, and consultant. Blending his skills and experience in both stand-up comedy and the business world, Jason combines his knowledge and humor to deliver meaningful and entertaining sessions for audiences nationwide.
ARCHIVE WEBINAR OVERVIEW
Archived CUNA Webinars enable staff to pick up new skills and keep up with daily responsibilities. Viewing a archived webinar will enable you to see and hear a presentation, questions of the instructor, and refer to handouts. You need only a computer with an Internet connection and speakers. If you have a computer projection screen, it's easy to provide this training to a whole roomful of staff!
Use our 90- to 120-minute archived webinars as part of a full day of training by gaining knowledge and ideas at the webinar, then spend some time discussing how the new information applies to your credit union.
A single session archived webinar will be made available usually within 48 hours of the live event and a two session archived webinar will be made available within 48 hours of the conclusion of the second session. By registering for this archived webinar, you will receive unlimited access until the end date listed above. No access to this archived webinar is provided after the end date listed above.
CANCELLATIONS
The last day for cancellations was March 12, 2008. Substitutions are accepted anytime prior to March 13, 2008 at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing.
|
