Collection ABCs
This webinar was offered live on
March 18, 2008 Access this archived webinar
please read Archive Webinar Overview below before accessing
Access available March 18–September 18, 2008
Tuition: $219 for the archive webinar (live webinar not included)
ABOUT THIS ARCHIVE WEBINAR
Credit unions today are facing a rising tide of delinquent accounts and bankruptcies. In the current economic environment, these problems won't go away overnight. This webinar is designed to provide the knowledge and skills needed to understand collection practices.
Through this webinar you will:
- Evaluate and modify current credit and collection policies
- Understand the most common cases of delinquency
- Recognize and strategize the eight steps to the collection call
- Choose the most effective communication style for the collection process
WHO SHOULD ATTEND
This webinar is beneficial for collection officers, managers, lending staff, or anyone involved with the process at your credit union.
Affiliation with CUNA/League is required for attendance.
For more program content information, call 800-356-9655, ext. 4249 or e-mail elearning@cuna.coop. For registration questions, call 800-356-9655, ext.4400 or e-mail reginfo@cuna.coop.
INSTRUCTORS
Harry Strausser, III
Harry is president of the Remit Corporation and Interact Training and Development where he oversees the operation of a full-service collection agency and coordinates training programs for its educational subsidiary. Harry is active in the Pennsylvania Collectors Association and ACA International. In 1998 he received the Kurt Swersky Innovative Leadership Award at the Leadership Forum of the American Collectors Association.
ARCHIVE WEBINAR OVERVIEW
Archived CUNA Webinars enable staff to pick up new skills and keep up with daily responsibilities. Viewing a archived webinar will enable you to see and hear a presentation, questions of the instructor, and refer to handouts. You need only a computer with an Internet connection and speakers. If you have a computer projection screen, it's easy to provide this training to a whole roomful of staff!
Use our 90- to 120-minute archived webinars as part of a full day of training by gaining knowledge and ideas at the webinar, then spend some time discussing how the new information applies to your credit union.
A single session archived webinar will be made available usually within 48 hours of the live event and a two session archived webinar will be made available within 48 hours of the conclusion of the second session. By registering for this archived webinar, you will receive unlimited access until the end date listed above. No access to this archived webinar is provided after the end date listed above.
FREE PUBLICATIONS
Try one of these publications free when you register for this program!
- Credit Union Magazine (6 months free!)
- Directors Newsletter (6 months free!)
Find out more about these publications
CANCELLATIONS
The last day for cancellations was March 17, 2008. Substitutions are accepted anytime prior to March 18, 2008 at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing.
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