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2008 Archived Webinar

Consumer Lending: Sales & Service Success

Access available November 20, 2008–May 20, 2009
Tuition: $219 for the archive webinar (live webinar not included)

CUNA Council members receive a $50 discount.

ABOUT THIS ARCHIVE WEBINAR
Explore the key factors in outstanding member service and improve your sales techniques through this webinar.

TOPICS & OBJECTIVES

Consumer Lending: Sales & Service Success

Through this webinar you will:

Explain what outstanding member service means to your credit union
Understand the key skills for successful member interactions
Plan for successful member interactions
Describe your role in providing outstanding member service
Understand the importance of asking the right questions and listening for opportunities
Determine the benefits that best meet member needs
Close a basic sale

WHO SHOULD ATTEND
This webinar is beneficial for lending staff.

Affiliation with CUNA/League is required for attendance.

For more program content information, call 800-356-9655, ext. 4249 or e-mail training@cuna.coop. For registration questions, call 800-356-9655, ext.4400 or e-mail reginfo@cuna.coop.

ARCHIVE WEBINAR OVERVIEW
Archived CUNA Webinars enable staff to pick up new skills and keep up with daily responsibilities. Viewing a archived webinar will enable you to see and hear a presentation, questions of the instructor, and refer to handouts. You need only a computer with an Internet connection and speakers. If you have a computer projection screen, it's easy to provide this training to a whole roomful of staff!

Use our 90- to 120-minute archived webinars as part of a full day of training by gaining knowledge and ideas at the webinar, then spend some time discussing how the new information applies to your credit union.

A single session archived webinar will be made available usually within 48 hours of the live event and a two session archived webinar will be made available within 48 hours of the conclusion of the second session. By registering for this archived webinar, you will receive unlimited access until the end date listed above. No access to this archived webinar is provided after the end date listed above.

FREE PUBLICATIONS
Try one of these publications free when you register for this program!

Credit Union Magazine (6 months free!)
Directors Newsletter (6 months free!)

Find out more about these publications

CANCELLATIONS
The last day for cancellations was November 19, 2008. Substitutions are accepted anytime prior to November 20, 2008 at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing.

100% Guarantee
CUNA Center for Professional Development is committed to providing a quality learning experience with cutting-edge topics and expert instructors. If for some reason you are not fully satisfied, contact us and we’ll provide you a full tuition refund or credit.

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