Consumer Lending: Using Negotiation Skills to Improve Your Service
For additional consumer lending training, register for the CUNA Consumer Lending School: Foundations which starts November 5, 2008.
This webinar is being offered live on
December 3, 2008 Access this archived webinar
please read Archive Webinar Overview below before accessing
Access available December 3, 2008–June 3, 2009
Tuition: $219 for the archive webinar (live webinar not included)
ABOUT THIS ARCHIVE WEBINAR
Build your negotiation skills through this webinar which is part of the CUNA Consumer Lending eSchool: Foundations.
TOPICS & OBJECTIVES
Consumer Lending: Using Negotiation Skills to Improve Your Service
Through this webinar you will:
- Understand your role in the negotiation process
- Know your level of authority and empowerment in member negotiations
- Anticipate member needs for credit union products and services
- Understand various negotiation styles and what motivates each style
- Negotiate mutually beneficial outcomes with members
- Negotiate successfully and effectively with internal staff
WHO SHOULD ATTEND
This webinar is beneficial for lending staff or anyone who wants to gain stellar negotiation skills to improve member service.
Affiliation with CUNA/League is required for attendance.
For more program content information, call 800-356-9655, ext. 4249 or e-mail elearning@cuna.coop. For registration questions, call 800-356-9655, ext.4400 or e-mail reginfo@cuna.coop.
ARCHIVE WEBINAR OVERVIEW
Archived CUNA Webinars enable staff to pick up new skills and keep up with daily responsibilities. Viewing a archived webinar will enable you to see and hear a presentation, questions of the instructor, and refer to handouts. You need only a computer with an Internet connection and speakers. If you have a computer projection screen, it's easy to provide this training to a whole roomful of staff!
Use our 90- to 120-minute archived webinars as part of a full day of training by gaining knowledge and ideas at the webinar, then spend some time discussing how the new information applies to your credit union.
A single session archived webinar will be made available usually within 48 hours of the live event and a two session archived webinar will be made available within 48 hours of the conclusion of the second session. By registering for this archived webinar, you will receive unlimited access until the end date listed above. No access to this archived webinar is provided after the end date listed above.
FREE PUBLICATIONS
Try one of these publications free when you register for this program!
- Credit Union Magazine (6 months free!)
- Directors Newsletter (6 months free!)
Find out more about these publications
CANCELLATIONS
Cancellations received in writing (via fax 608-231-4327) before December 3, 2008 are eligible for a refund of the amount paid minus a $50 administrative fee. No refunds will be granted for cancellation requests received on or after December 3, 2008 or for registrations received on or after December 3, 2008. Substitutions are accepted anytime prior to December 3, 2008 at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing.
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