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2008 Archived Webinar

Robbery Awareness for Frontline Staff

Access available December 3, 2008–June 3, 2009
Tuition: $219 for the archive webinar (live webinar not included)

CUNA Council members receive a $50 discount.

ABOUT THIS ARCHIVE WEBINAR
Why do people rob credit unions? To paraphrase notorious robber Willie Sutton, "Because that's where the money is."

This webinar will focus on robbery training for front-line staff. Learn how the robbers case the office before a robbery and what they are trying to observe. Discover how to handle a robbery situation and what will happen after the robber leaves.

TOPICS & OBJECTIVES
Explore robbery deterrence including:

Deterrence procedures
How to approach a person casing the financial institution
Practice proper marketing and security techniques
The "traditional" and takeover robberies
What credit unions do to guard against robbery
Morning-glory robbery

Learn procedures for during and after a robbery including:

Turning over the cash
Noting the appearance of the robber
Handling post robbery trauma
Learning from the experience
The aftermath of a robbery and what to expect from law enforcement

WHO SHOULD ATTEND
This webinar is designed for front-line staff, tellers, member service representatives, operational, and all other credit union staff who would benefit from robbery training.

Affiliation with CUNA/League is required for attendance.

For more program content information, call 800-356-9655, ext. 4249 or e-mail training@cuna.coop. For registration questions, call 800-356-9655, ext.4400 or e-mail reginfo@cuna.coop.

INSTRUCTORS
Barry Thompson
Security and compliance "guru" Barry Thompson is a nationally recognized speaker, consultant, writer, and retired banker with almost 25 years of service in the financial institution industry. He writes a monthly column for Thomson Financial Publications, the "Pratt Security Newsletter," and he is a contributor to Bankers Hotline, bankeronline.com, and other financial publications.

ARCHIVE WEBINAR OVERVIEW
Archived CUNA Webinars enable staff to pick up new skills and keep up with daily responsibilities. Viewing a archived webinar will enable you to see and hear a presentation, questions of the instructor, and refer to handouts. You need only a computer with an Internet connection and speakers. If you have a computer projection screen, it's easy to provide this training to a whole roomful of staff!

Use our 90- to 120-minute archived webinars as part of a full day of training by gaining knowledge and ideas at the webinar, then spend some time discussing how the new information applies to your credit union.

A single session archived webinar will be made available usually within 48 hours of the live event and a two session archived webinar will be made available within 48 hours of the conclusion of the second session. By registering for this archived webinar, you will receive unlimited access until the end date listed above. No access to this archived webinar is provided after the end date listed above.

FREE PUBLICATIONS
Try one of these publications free when you register for this program!

Credit Union Magazine (6 months free!)
Directors Newsletter (6 months free!)

Find out more about these publications

CANCELLATIONS
The last day for cancellations was December 2, 2008. Substitutions are accepted anytime prior to December 3, 2008 at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing.

100% Guarantee
CUNA Center for Professional Development is committed to providing a quality learning experience with cutting-edge topics and expert instructors. If for some reason you are not fully satisfied, contact us and we’ll provide you a full tuition refund or credit.

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