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Self-Study Certificate Programs 
Compensation Resources & HR Services
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2009 Archived WebinarHow to Create a Service Selling CultureAccess available February 10–August 10, 2009
Tuition: $219 for the archive webinar (live webinar not included) CUNA Council members receive a $50 discount.
ABOUT THIS ARCHIVE WEBINAR Learn the keys to developing a service selling culture! During this webinar, you will study the best credit unions and how they created a service selling culture. Ensure your credit union avoids the seven pitfalls by attending this webinar. WHO SHOULD ATTEND This webinar is beneficial for managers, vice presidents of lending, and member service. Affiliation with CUNA/League is required for attendance.
For more program content information, call 800-356-9655, ext. 4249 or e-mail training@cuna.coop. For registration questions, call 800-356-9655, ext.4400 or e-mail reginfo@cuna.coop. INSTRUCTORSRory Rowland Rory is a business consultant and seminar leader specializing in lending, technology, leadership, and communications skills. After serving as president of two credit unions and earning his CCUE, Rory now helps other credit union leaders become more effective. Rory has presented his high-energy programs in all 50 states. He is also a faculty member of the Southwest CUNA Management School. ARCHIVE WEBINAR OVERVIEW Archived CUNA Webinars enable staff to pick up new skills and keep up with daily responsibilities. Viewing a archived webinar will enable you to see and hear a presentation, questions of the instructor, and refer to handouts. You need only a computer with an Internet connection and speakers. If you have a computer projection screen, it's easy to provide this training to a whole roomful of staff! Use our 90- to 120-minute archived webinars as part of a full day of training by gaining knowledge and ideas at the webinar, then spend some time discussing how the new information applies to your credit union. A single session archived webinar will be made available usually within 48 hours of the live event and a two session archived webinar will be made available within 48 hours of the conclusion of the second session. By registering for this archived webinar, you will receive unlimited access until the end date listed above. No access to this archived webinar is provided after the end date listed above. FREE PUBLICATIONS
Find out more about these publications CANCELLATIONS The last day for cancellations was February 9, 2009. Substitutions are accepted anytime prior to February 10, 2009 at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing. |
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