Developing Member Service Excellence
For additional leadership training, register for the CUNA Building CU Leadership Through Communications eSchool, which starts July 23, 2008.
Attend this webinar live on August 13, 2008 Access this archived webinar
please read Archive Webinar Overview below before accessing
Access available August 13, 2008–February 13, 2009
Tuition: $219 for the archive webinar (live webinar not included)
ABOUT THIS ARCHIVE WEBINAR
Member satisfaction begins with quality assistance, superior products, and distinctive service. Legends are built on rigorous standards, consistent and competent service, engaging staff, a problem solving approach to conflict, and a positive and energetic culture. The critical importance of good member service is evident in both its personal and economic impact.
Excellence is not accidental. It is the result of deliberate planning and high expectations. It is not free. It is, however, very cost effective. The reputation of your credit union is dependent upon its attention to your member. It is easier and far less costly to keep a member than it is to find a new one. Be part of a legend.
TOPICS & OBJECTIVES
Developing Member Service Excellence
Through this webinar you will:
- Describe the characteristics of excellent member service
- Create a culture with your members at your credit union
- Fashion strategies to build a legend in the community by going beyond the expected and delighting your members
WHO SHOULD ATTEND
CEOs, managers, branch managers, or any staff interested in learning how to enhance their member service skills.
Affiliation with CUNA/League is required for attendance.
INSTRUCTORS
Elaine Beaubien
Elaine is a respected educator, an experienced trainer, an accomplished speaker, a published writer, and a successful entrepreneur. She is a member of the tenured faculty at Edgewood College in Madison, Wisconsin teaching management, economics, and marketing to graduate and undergraduate students.
ARCHIVE WEBINAR OVERVIEW
Archived CUNA Webinars enable staff to pick up new skills and keep up with daily responsibilities. Viewing a archived webinar will enable you to see and hear a presentation, questions of the instructor, and refer to handouts. You need only a computer with an Internet connection and speakers. If you have a computer projection screen, it's easy to provide this training to a whole roomful of staff!
Use our 90- to 120-minute archived webinars as part of a full day of training by gaining knowledge and ideas at the webinar, then spend some time discussing how the new information applies to your credit union.
A single session archived webinar will be made available usually within 48 hours of the live event and a two session archived webinar will be made available within 48 hours of the conclusion of the second session. By registering for this archived webinar, you will receive unlimited access until the end date listed above. No access to this archived webinar is provided after the end date listed above.
CANCELLATIONS
The last day for cancellations was August 12, 2008. Substitutions are accepted anytime prior to August 13, 2008 at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing.
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100% Guarantee
CUNA Center for Professional Development is committed to providing a quality learning experience with cutting-edge topics and expert instructors. If for some reason you are not fully satisfied, contact us and we’ll provide you a full tuition refund or credit.
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