Member Service During the Collection Process
Attend this webinar live on April 24, 2008 Access this archived webinar
please read Archive Webinar Overview below before accessing
Access available April 24–October 24, 2008
Tuition: $219 for the archive webinar (live webinar not included)
ABOUT THIS ARCHIVE WEBINAR
Credit unions today are facing a rising tide of delinquent accounts and bankruptcies. In the current economic environment, these problems won't go away overnight. This webinar is designed to provide the knowledge and skills needed to understand how to keep member service in the collection process.
Through this webinar you will:
- Learn how to orchestrate a service/sales environment in the collection process
- Develop and utilize effective member communications
- Differentiate between stalls and objections
- Plan successful rebuttals
WHO SHOULD ATTEND
This webinar is beneficial for collection officers, managers, lending staff, or anyone involved with the collection process at your credit union.
Affiliation with CUNA/League is required for attendance.
INSTRUCTORS
Harry Strausser, III
Harry is president of the Remit Corporation and Interact Training and Development where he oversees the operation of a full-service collection agency and coordinates the training programs of its educational subsidiary. Harry is active in both the Pennsylvania Collectors Association and ACA International in which he is a certified instructor. He has instructed more than 150 seminars for the ACA. At the 1993 International Conference in San Antonio, he was named "instructor of the year" for that organization and is a member of the International Fellowship of Certified Collection Executives. In January 1998 he was the recipient of the Kurt Swersky Innovative Leadership Award at the Leadership Forum of the American Collectors Association held at Snowmass, CO. He was a founding board member of the Northeast Pennsylvania Chapter of the International Credit Association. He currently serves on the ACA International Executive Committee as Treasurer.
ARCHIVE WEBINAR OVERVIEW
Archived CUNA Webinars enable staff to pick up new skills and keep up with daily responsibilities. Viewing a archived webinar will enable you to see and hear a presentation, questions of the instructor, and refer to handouts. You need only a computer with an Internet connection and speakers. If you have a computer projection screen, it's easy to provide this training to a whole roomful of staff!
Use our 90- to 120-minute archived webinars as part of a full day of training by gaining knowledge and ideas at the webinar, then spend some time discussing how the new information applies to your credit union.
A single session archived webinar will be made available usually within 48 hours of the live event and a two session archived webinar will be made available within 48 hours of the conclusion of the second session. By registering for this archived webinar, you will receive unlimited access until the end date listed above. No access to this archived webinar is provided after the end date listed above.
CANCELLATIONS
The last day for cancellations was April 23, 2008. Substitutions are accepted anytime prior to April 24, 2008 at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing.
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