Collection Negotiation Skills
This webinar was offered live on
June 24, 2008 Access this archived webinar
please read Archive Webinar Overview below before accessing
Access available June 24–December 24, 2008
Tuition: $219 for the archive webinar (live webinar not included)
ABOUT THIS ARCHIVE WEBINAR
Master negotiation skills in credit union collections! During this webinar, you will hear from Harry Strausser, president of the Remit Corporation, a full service collection agency. Harry will discuss how to better negotiate with members during the collection process.
Through this webinar you will:
- Understand the importance of negotiations throughout your collections process
- Know the three elements of every successful negotiation – time, information, and power
- Review expected outcomes for negotiations, including "win-win," "win-lose," and "lose-lose"
- Learn effective negotiation strategies
WHO SHOULD ATTEND
This webinar is beneficial for loan staff, managers, and the collection team at your credit union.
Affiliation with CUNA/League is required for attendance.
For more program content information, call 800-356-9655, ext. 4249 or e-mail elearning@cuna.coop. For registration questions, call 800-356-9655, ext.4400 or e-mail reginfo@cuna.coop.
INSTRUCTORS
Harry Strausser, III
Harry A. Strausser III is president of the Remit Corporation and Interact Training and Development where he oversees the operation of a full-service collection agency and coordinates the training programs of its educational subsidiary. Harry is active in both the Pennsylvania Collectors Association and ACA International in which he is a certified instructor. He has instructed more than 150 seminars for the ACA. At the 1993 International Conference in San Antonio, he was named "instructor of the year" for that organization and is a member of the International Fellowship of Certified Collection Executives. In January 1998 he was the recipient of the Kurt Swersky Innovative Leadership Award at the Leadership Forum of the American Collectors Association held at Snowmass, CO. He was a founding board member of the Northeast Pennsylvania Chapter of the International Credit Association. He currently serves on the ACA International Executive Committee as Treasurer.
ARCHIVE WEBINAR OVERVIEW
Archived CUNA Webinars enable staff to pick up new skills and keep up with daily responsibilities. Viewing a archived webinar will enable you to see and hear a presentation, questions of the instructor, and refer to handouts. You need only a computer with an Internet connection and speakers. If you have a computer projection screen, it's easy to provide this training to a whole roomful of staff!
Use our 90- to 120-minute archived webinars as part of a full day of training by gaining knowledge and ideas at the webinar, then spend some time discussing how the new information applies to your credit union.
A single session archived webinar will be made available usually within 48 hours of the live event and a two session archived webinar will be made available within 48 hours of the conclusion of the second session. By registering for this archived webinar, you will receive unlimited access until the end date listed above. No access to this archived webinar is provided after the end date listed above.
FREE PUBLICATIONS
Try one of these publications free when you register for this program!
- Credit Union Magazine (6 months free!)
- Directors Newsletter (6 months free!)
Find out more about these publications
CANCELLATIONS
The last day for cancellations was June 23, 2008. Substitutions are accepted anytime prior to June 24, 2008 at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing.
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