Financial Counseling: Communications for Financial Counselors: Part I & II
Attend this webinar live on July 24, 2008 Access this archived webinar
please read Archive Webinar Overview below before accessing
Access available July 31, 2008–January 31, 2009
Tuition: $438 for the archive webinar (live webinar not included)
ABOUT THIS ARCHIVE WEBINAR
Communication is an important tool to be used when credit union staff are working with members who are in financial crisis. During this webinar, attendees will learn the principles of communication and how to be more effective when communicating. Together these skills can enable credit union staff to work with the member successfully during the crisis.
TOPICS & OBJECTIVES
Financial Counseling: Communications for Financial Counselors: Part I & II
- Understand several important communication principles
- Discuss the different ways in which members communicate
- Identify factors that influence and also create obstacles in the communication process
- Understand the important role of listening skills
WHO SHOULD ATTEND
This webinar is designed for financial counselors, loan officers, collectors, managers, or anyone at the credit union that wants to understand how communication plays an important role in working with members during the financial counseling process.
Affiliation with CUNA/League is required for attendance.
INSTRUCTORS
Dr. Chuck Pulvino, Ph.D.
Charles is an emeritus professor in the Department of Counseling Psychology at the University of Wisconsin-Madison. He is widely published and is the co-author of 15 books including Dynamic Counseling, A Practical Guide to Interviewing, and Restoring Harmony: Conflict Management in School Settings. In addition, Chuck is regularly engaged as a consultant to community, business, and educational institutions. He has conducted over 300 seminars and workshops nationally and internationally on financial and school counseling, communications, problem-solving, conflict-resolution, training, and team building.
ARCHIVE WEBINAR OVERVIEW
Archived CUNA Webinars enable staff to pick up new skills and keep up with daily responsibilities. Viewing a archived webinar will enable you to see and hear a presentation, questions of the instructor, and refer to handouts. You need only a computer with an Internet connection and speakers. If you have a computer projection screen, it's easy to provide this training to a whole roomful of staff!
Use our 90- to 120-minute archived webinars as part of a full day of training by gaining knowledge and ideas at the webinar, then spend some time discussing how the new information applies to your credit union.
A single session archived webinar will be made available usually within 48 hours of the live event and a two session archived webinar will be made available within 48 hours of the conclusion of the second session. By registering for this archived webinar, you will receive unlimited access until the end date listed above. No access to this archived webinar is provided after the end date listed above.
CANCELLATIONS
The last day for cancellations was July 30, 2008. Substitutions are accepted anytime prior to July 31, 2008 at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing.
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CUNA Center for Professional Development is committed to providing a quality learning experience with cutting-edge topics and expert instructors. If for some reason you are not fully satisfied, contact us and we’ll provide you a full tuition refund or credit.
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