Consumer Lending: Sales & Service Success
For additional consumer lending training, register for the CUNA Consumer Lending School: Foundations which starts November 5, 2008.
Click here for more information.
ARCHIVE OPTION AVAILABLE
Can't attend at this time? Click here for the archived version.
November 20, 2008
11:00 a.m. – 12:30 p.m. Central Time
(12:00–1:30 p.m. EST, 10:00–11:30 a.m. MST, 9:00–10:30 a.m. PST — Confirm the relative time in your area by visiting www.time.gov)
Tuition: $219 for the live webinar (archive webinar not included)
ABOUT THIS WEBINAR
Explore the key factors in outstanding member service and improve your sales techniques through this webinar.
TOPICS & OBJECTIVES
Consumer Lending: Sales & Service Success
Through this webinar you will:
- Explain what outstanding member service means to your credit union
- Understand the key skills for successful member interactions
- Plan for successful member interactions
- Describe your role in providing outstanding member service
- Understand the importance of asking the right questions and listening for opportunities
- Determine the benefits that best meet member needs
- Close a basic sale
WHO SHOULD ATTEND
This webinar is beneficial for lending staff.
Affiliation with CUNA/League is required for attendance.
For more program content information, call 800-356-9655, ext. 4249 or e-mail elearning@cuna.coop. For registration questions, call 800-356-9655, ext.4400 or e-mail reginfo@cuna.coop.
WEBINAR OVERVIEW
CUNA Webinars enable staff to pick up new skills and keep up with daily responsibilities. Just like in face-to-face classes, students see and hear a presentation, ask questions of the instructor, and refer to handouts. You need only a speakerphone and computer with Internet connection. And if you have a computer projection screen, it's easy to provide this training to a whole roomful of staff!
Use our webinars as part of a full day of training. Gain knowledge and ideas at the webinar, then spend some time discussing how the new information applies to your credit union.
CUNA Webinars use WebEx to provide an interactive and convenient online learning environment. Whether you are a first time WebEx user, or simply need a refresher, take a short tour of WebEx to help you get the most from CUNA Webinars. You'll learn how to effectively interact with the presenter and your peers during live webinars.
FREE PUBLICATIONS
Try one of these publications free when you register for this program!
- Credit Union Magazine (6 months free!)
- Directors Newsletter (6 months free!)
Find out more about these publications
CANCELLATIONS
Cancellations received in writing (via fax 608-231-4327) before the end of business on November 12, 2008 are eligible for a refund of the amount paid minus a $50 administrative fee. No refunds will be granted for cancellation requests received after November 12, 2008. Substitutions are accepted anytime prior to the start of the program at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing. Cancellation fees do not apply for free or complimentary programs.
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