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2008 Webinar

Consumer Lending: Using Negotiation Skills to Improve Your Service

December 3, 2008
11:00 a.m. – 12:30 p.m. Central Time
(12:00–1:30 p.m. EST, 10:00–11:30 a.m. MST, 9:00–10:30 a.m. PST — Confirm the relative time in your area by visiting www.time.gov)
Tuition: $219 for the live webinar (includes live and 6 months access to the archive)

CUNA Council and CPDOnline members receive a $50 discount.
Subscribers to CU360 Online Research & Advice Portal receive a $50 discount.
Please note: Only one discount valid per webinar registration.

ABOUT THIS WEBINAR
Build your negotiation skills through this webinar which is part of the CUNA Consumer Lending eSchool: Foundations.

TOPICS & OBJECTIVES

Consumer Lending: Using Negotiation Skills to Improve Your Service

Through this webinar you will:

Understand your role in the negotiation process
Know your level of authority and empowerment in member negotiations
Anticipate member needs for credit union products and services
Understand various negotiation styles and what motivates each style
Negotiate mutually beneficial outcomes with members
Negotiate successfully and effectively with internal staff

WHO SHOULD ATTEND
This webinar is beneficial for lending staff or anyone who wants to gain stellar negotiation skills to improve member service.

Affiliation with CUNA/League is required for attendance.

INSTRUCTORS
Harry Strausser, III
Harry is president of the Remit Corporation and Interact Training and Development where he oversees the operation of a full-service collection agency and coordinates the training programs of its educational subsidiary. Harry is active in both the Pennsylvania Collectors Association and ACA International in which he is a certified instructor. He has instructed more than 150 seminars for the ACA. At the 1993 International Conference in San Antonio, he was named "instructor of the year" for that organization and is a member of the International Fellowship of Certified Collection Executives. In January 1998 he was the recipient of the Kurt Swersky Innovative Leadership Award at the Leadership Forum of the American Collectors Association held at Snowmass, CO. He was a founding board member of the Northeast Pennsylvania Chapter of the International Credit Association. He currently serves on the ACA International Executive Committee as Treasurer.

WEBINAR OVERVIEW
CUNA Webinars enable staff to pick up new skills and keep up with daily responsibilities. Just like in face-to-face classes, students see and hear a presentation, ask questions of the instructor, and refer to handouts. You need only a speakerphone and computer with Internet connection. And if you have a computer projection screen, it's easy to provide this training to a whole roomful of staff!

Use our webinars as part of a full day of training. Gain knowledge and ideas at the webinar, then spend some time discussing how the new information applies to your credit union.

CUNA Webinars use WebEx to provide an interactive and convenient online learning environment. Whether you are a first time WebEx user, or simply need a refresher, take a short tour of WebEx to help you get the most from CUNA Webinars. You'll learn how to effectively interact with the presenter and your peers during live webinars.

CANCELLATIONS
The last day for cancellations was November 25, 2008. Substitutions are accepted anytime prior to the start of the program at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing. Cancellation fees do not apply for free or complimentary programs.

100% Guarantee
CUNA Center for Professional Development is committed to providing a quality learning experience with cutting-edge topics and expert instructors. If for some reason you are not fully satisfied, contact us and we’ll provide you a full tuition refund or credit.

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