The Keys to Engaging CU Communications
For additional leadership training, register for the CUNA Building CU Leadership Through Communications eSchool, which starts July 23, 2008.
Click here for more information.
ARCHIVE OPTION AVAILABLE
Can't attend at this time? Click here for the archived version.
July 23, 2008
2:00–3:30 p.m. Central Time
(3:00–4:30 p.m. EDT, 1:00–2:30 p.m. MDT, 12:00–1:30 p.m. PDT — Confirm the relative time in your area by visiting www.time.gov)
Tuition: $219 for the live webinar (archive webinar not included)
ABOUT THIS WEBINAR
"Listening is a magnetic and strange thing, a creative force. When we are listened to, it creates us, makes us unfold and expand."
-- Brenda Ueland
Listening is something that people take for granted. While many people feel it is a passive activity, nothing could be further from reality. Listening is a dynamic activity requiring close attention, understanding of the communication process, and active participation. Contrary to popular opinion, listening is not an automatic response to an individual who is sending a verbal message. The ability to receive the message and understand all the speaker intends to communicate takes active participation on the part of the listener.
Listening is a critical skill for leaders hoping to build teams, for individuals wishing to bond with other members of their organizations, for managers hoping to make an impact on their colleague's performance and for your credit union that aspires to provide excellent member service.
This webinar will explore the importance of active listening, examine why human beings are not effective listeners, give the participants the opportunity to take inventory of their listening skill, and provide practical advice on how to adjust personal organizational behaviors to become more involved in the listening process.
TOPICS & OBJECTIVES
The Keys to Engaging CU Communications
Through this webinar you will:
- Define the reasons why your credit union should become a listening organization
- Examine why human beings are not effective listeners
- Learn how to adjust your own behavior to become more involved in the active listening process
WHO SHOULD ATTEND
CEOs, managers, branch managers, or any staff that are interested in learning how to enhance their listening skills.
Affiliation with CUNA/League is required for attendance.
For more program content information, call 800-356-9655, ext. 4249 or e-mail elearning@cuna.coop. For registration questions, call 800-356-9655, ext.4400 or e-mail reginfo@cuna.coop.
INSTRUCTORS
Elaine Beaubien
Elaine is a respected educator, an experienced trainer, an accomplished speaker, a published writer, and a successful entrepreneur. She is a member of the tenured faculty at Edgewood College in Madison, Wisconsin teaching management, economics, and marketing to graduate and undergraduate students.
WEBINAR OVERVIEW
CUNA Webinars enable staff to pick up new skills and keep up with daily responsibilities. Just like in face-to-face classes, students see and hear a presentation, ask questions of the instructor, and refer to handouts. You need only a speakerphone and computer with Internet connection. And if you have a computer projection screen, it's easy to provide this training to a whole roomful of staff!
Use our webinars as part of a full day of training. Gain knowledge and ideas at the webinar, then spend some time discussing how the new information applies to your credit union.
CUNA Webinars use WebEx to provide an interactive and convenient online learning environment. Whether you are a first time WebEx user, or simply need a refresher, take a short tour of WebEx to help you get the most from CUNA Webinars. You'll learn how to effectively interact with the presenter and your peers during live webinars.
FREE PUBLICATIONS
Try one of these publications free when you register for this program!
- Credit Union Magazine (6 months free!)
- Directors Newsletter (6 months free!)
Find out more about these publications
CANCELLATIONS
Cancellations received in writing (via fax 608-231-4327) before the end of business on July 15, 2008 are eligible for a refund of the amount paid minus a $50 administrative fee. No refunds will be granted for cancellation requests received after July 15, 2008. Substitutions are accepted anytime prior to the start of the program at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing. Cancellation fees do not apply for free or complimentary programs.
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100% Guarantee
CUNA Center for Professional Development is committed to providing a quality learning experience with cutting-edge topics and expert instructors. If for some reason you are not fully satisfied, contact us and we’ll provide you a full tuition refund or credit.
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