Developing Member Service Excellence
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ARCHIVE OPTION AVAILABLE
Can't attend at this time? Click here for the archived version.
August 13, 2008
2:00–3:30 p.m. Central Time
(3:00–4:30 p.m. EDT, 1:00–2:30 p.m. MDT, 12:00–1:30 p.m. PDT — Confirm the relative time in your area by visiting www.time.gov)
Tuition: $219 for the live webinar (includes live and 6 months access to the archive)
ABOUT THIS WEBINAR
Member satisfaction begins with quality assistance, superior products, and distinctive service. Legends are built on rigorous standards, consistent and competent service, engaging staff, a problem solving approach to conflict, and a positive and energetic culture. The critical importance of good member service is evident in both its personal and economic impact.
Excellence is not accidental. It is the result of deliberate planning and high expectations. It is not free. It is, however, very cost effective. The reputation of your credit union is dependent upon its attention to your member. It is easier and far less costly to keep a member than it is to find a new one. Be part of a legend.
TOPICS & OBJECTIVES
Developing Member Service Excellence
Through this webinar you will:
- Describe the characteristics of excellent member service
- Create a culture with your members at your credit union
- Fashion strategies to build a legend in the community by going beyond the expected and delighting your members
WHO SHOULD ATTEND
CEOs, managers, branch managers, or any staff interested in learning how to enhance their member service skills.
Affiliation with CUNA/League is required for attendance.
INSTRUCTORS
Elaine Beaubien
Elaine is a respected educator, an experienced trainer, an accomplished speaker, a published writer, and a successful entrepreneur. She is a member of the tenured faculty at Edgewood College in Madison, Wisconsin teaching management, economics, and marketing to graduate and undergraduate students.
WEBINAR OVERVIEW
CUNA Webinars enable staff to pick up new skills and keep up with daily responsibilities. Just like in face-to-face classes, students see and hear a presentation, ask questions of the instructor, and refer to handouts. You need only a speakerphone and computer with Internet connection. And if you have a computer projection screen, it's easy to provide this training to a whole roomful of staff!
Use our webinars as part of a full day of training. Gain knowledge and ideas at the webinar, then spend some time discussing how the new information applies to your credit union.
CUNA Webinars use WebEx to provide an interactive and convenient online learning environment. Whether you are a first time WebEx user, or simply need a refresher, take a short tour of WebEx to help you get the most from CUNA Webinars. You'll learn how to effectively interact with the presenter and your peers during live webinars.
CANCELLATIONS
The last day for cancellations was August 5, 2008. Substitutions are accepted anytime prior to the start of the program at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing. Cancellation fees do not apply for free or complimentary programs.
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100% Guarantee
CUNA Center for Professional Development is committed to providing a quality learning experience with cutting-edge topics and expert instructors. If for some reason you are not fully satisfied, contact us and we’ll provide you a full tuition refund or credit.
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