Financial Counseling: Communications for Financial Counselors: Part I & II
ARCHIVE OPTION AVAILABLE
Can't attend at this time? Click here for the archived version.
July 24 & 31, 2008
2:00–3:30 p.m. Central Time
(3:00–4:30 p.m. EDT, 1:00–2:30 p.m. MDT, 12:00–1:30 p.m. PDT — Confirm the relative time in your area by visiting www.time.gov)
Tuition: $438 for the live two-session webinar (includes live and 6 months access to the archive)
ABOUT THIS WEBINAR
Communication is an important tool to be used when credit union staff are working with members who are in financial crisis. During this webinar, attendees will learn the principles of communication and how to be more effective when communicating. Together these skills can enable credit union staff to work with the member successfully during the crisis.
TOPICS & OBJECTIVES
Financial Counseling: Communications for Financial Counselors: Part I & II
- Understand several important communication principles
- Discuss the different ways in which members communicate
- Identify factors that influence and also create obstacles in the communication process
- Understand the important role of listening skills
WHO SHOULD ATTEND
This webinar is designed for financial counselors, loan officers, collectors, managers, or anyone at the credit union that wants to understand how communication plays an important role in working with members during the financial counseling process.
Affiliation with CUNA/League is required for attendance.
INSTRUCTORS
Dr. Chuck Pulvino, Ph.D.
Charles is an emeritus professor in the Department of Counseling Psychology at the University of Wisconsin-Madison. He is widely published and is the co-author of 15 books including Dynamic Counseling, A Practical Guide to Interviewing, and Restoring Harmony: Conflict Management in School Settings. In addition, Chuck is regularly engaged as a consultant to community, business, and educational institutions. He has conducted over 300 seminars and workshops nationally and internationally on financial and school counseling, communications, problem-solving, conflict-resolution, training, and team building.
WEBINAR OVERVIEW
CUNA Webinars enable staff to pick up new skills and keep up with daily responsibilities. Just like in face-to-face classes, students see and hear a presentation, ask questions of the instructor, and refer to handouts. You need only a speakerphone and computer with Internet connection. And if you have a computer projection screen, it's easy to provide this training to a whole roomful of staff!
Use our webinars as part of a full day of training. Gain knowledge and ideas at the webinar, then spend some time discussing how the new information applies to your credit union.
CUNA Webinars use WebEx to provide an interactive and convenient online learning environment. Whether you are a first time WebEx user, or simply need a refresher, take a short tour of WebEx to help you get the most from CUNA Webinars. You'll learn how to effectively interact with the presenter and your peers during live webinars.
CANCELLATIONS
The last day for cancellations was July 16, 2008. Substitutions are accepted anytime prior to the start of the program at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing. Cancellation fees do not apply for free or complimentary programs.
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100% Guarantee
CUNA Center for Professional Development is committed to providing a quality learning experience with cutting-edge topics and expert instructors. If for some reason you are not fully satisfied, contact us and we’ll provide you a full tuition refund or credit.
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