Be Our Credit Union Guest: Dealing With Difficult Members
ARCHIVE OPTION AVAILABLE
Can't attend at this time? Click here for the archived version.
March 13, 2008
2:00–3:30 p.m. Central Time
(3:00–4:30 p.m. EDT, 1:00–2:30 p.m. MDT, 12:00–1:30 p.m. PDT — Confirm the relative time in your area by visiting www.time.gov)
Tuition: $219 for the live webinar (archive webinar not included)
ABOUT THIS WEBINAR
How do you deal with difficult members? Through this webinar you will identify ways to create an outstanding experience for your difficult members.
Through this webinar you will:
- Examine different types of difficult member encounters
- Develop strategies and dialogue that will prevent escalation of difficult situations
- Learn how to apologize without making it too personal or assigning blame
- Examine a variety of options to solve problems that will win over members who are disappointed
- Develop a dialogue for follow-up
WHO SHOULD ATTEND
This webinar is beneficial for any member service staff, tellers, MSRs, call center representatives, or any other staff having daily member contact.
Affiliation with CUNA/League is required for attendance.
For more program content information, call 800-356-9655, ext. 4249 or e-mail elearning@cuna.coop. For registration questions, call 800-356-9655, ext.4400 or e-mail reginfo@cuna.coop.
INSTRUCTORS
Jason Boles
Jason Boles is founder and president of Jason Boles Consulting (JBC), an innovative firm specializing in results-oriented speaking, training, and consulting services. Blending his skills and experience in both stand-up comedy and the business world, Jason delivers meaningful and entertaining sessions for audiences nationwide.
Having held management positions in both the hospitality and financial services industries, and serving as executive vice president of premier consulting firm Counter Intelligence Associates, Jason has successfully taught his "down-to-earth" business approach to organizations coast-to-coast. His straight-forward approach to life and business, along with his entertaining style, have been well-received by thousands of people over the years. Jason is certified in various sales, service, leadership, and finance training programs.
WEBINAR OVERVIEW
CUNA Webinars enable staff to pick up new skills and keep up with daily responsibilities. Just like in face-to-face classes, students see and hear a presentation, ask questions of the instructor, and refer to handouts. You need only a speakerphone and computer with Internet connection. And if you have a computer projection screen, it's easy to provide this training to a whole roomful of staff!
Use our webinars as part of a full day of training. Gain knowledge and ideas at the webinar, then spend some time discussing how the new information applies to your credit union.
CUNA Webinars use WebEx to provide an interactive and convenient online learning environment. Whether you are a first time WebEx user, or simply need a refresher, take a short tour of WebEx to help you get the most from CUNA Webinars. You'll learn how to effectively interact with the presenter and your peers during live webinars.
FREE PUBLICATIONS
Try one of these publications free when you register for this program!
- Credit Union Magazine (6 months free!)
- Directors Newsletter (6 months free!)
Find out more about these publications
CANCELLATIONS
The last day for cancellations was March 5, 2008. Substitutions are accepted anytime prior to the start of the program at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing. Cancellation fees do not apply for free or complimentary programs.
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100% Guarantee
CUNA Center for Professional Development is committed to providing a quality learning experience with cutting-edge topics and expert instructors. If for some reason you are not fully satisfied, contact us and we’ll provide you a full tuition refund or credit.
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