Collection Department Management
ARCHIVE OPTION AVAILABLE
Can't attend at this time? Click here for the archived version.
June 5, 2008
2:00–3:30 p.m. Central Time
(3:00–4:30 p.m. EDT, 1:00–2:30 p.m. MDT, 12:00–1:30 p.m. PDT — Confirm the relative time in your area by visiting www.time.gov)
Tuition: $219 for the live webinar (includes live and 6 months access to the archive)
ABOUT THIS WEBINAR
Manage your collection department with ease! During this webinar you will hear from Harry Strausser, president of the Remit Corporation, a full service collection agency. Harry will share the advantages and disadvantages of selling your credit union's charge off accounts and how to implement an effective program like this.
Through this webinar you will:
- Create an awareness and value of the collection department's role in your credit union
- Understand the need for effective credit and collection policies
- Learn how to set collection priorities and improve your operating efficiency
- Improve the collector's perception of their role through training, motivation, and positive mental attitude
- Learn about outsourcing options and maintaining productive partnerships with your collection agencies
WHO SHOULD ATTEND
This webinar is beneficial for loan staff, managers, and the collection team at your credit union.
Affiliation with CUNA/League is required for attendance.
INSTRUCTORS
Harry Strausser, III
Harry is president of the Remit Corporation and Interact Training and Development where he oversees the operation of a full-service collection agency and coordinates the training programs of its educational subsidiary. Harry is active in both the Pennsylvania Collectors Association and ACA International in which he is a certified instructor. He has instructed more than 150 seminars for the ACA. At the 1993 International Conference in San Antonio, he was named "instructor of the year" for that organization and is a member of the International Fellowship of Certified Collection Executives. In January 1998 he was the recipient of the Kurt Swersky Innovative Leadership Award at the Leadership Forum of the American Collectors Association held at Snowmass, CO. He was a founding board member of the Northeast Pennsylvania Chapter of the International Credit Association. He currently serves on the ACA International Executive Committee as Treasurer.
WEBINAR OVERVIEW
CUNA Webinars enable staff to pick up new skills and keep up with daily responsibilities. Just like in face-to-face classes, students see and hear a presentation, ask questions of the instructor, and refer to handouts. You need only a speakerphone and computer with Internet connection. And if you have a computer projection screen, it's easy to provide this training to a whole roomful of staff!
Use our webinars as part of a full day of training. Gain knowledge and ideas at the webinar, then spend some time discussing how the new information applies to your credit union.
CUNA Webinars use WebEx to provide an interactive and convenient online learning environment. Whether you are a first time WebEx user, or simply need a refresher, take a short tour of WebEx to help you get the most from CUNA Webinars. You'll learn how to effectively interact with the presenter and your peers during live webinars.
CANCELLATIONS
The last day for cancellations was May 28, 2008. Substitutions are accepted anytime prior to the start of the program at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing. Cancellation fees do not apply for free or complimentary programs.
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