Critical Success Factors for a Value-Driven Sales Culture
ARCHIVE OPTION AVAILABLE
Can't attend at this time? Click here for the archived version.
October 8, 2008
1:00–2:30 p.m. Central Time
(2:00–3:30 p.m. EDT, 12:00–1:30 p.m. MDT, 11:00 a.m. – 12:30 p.m. PDT — Confirm the relative time in your area by visiting www.time.gov)
Tuition: $219 for the live webinar (archive webinar not included)
ABOUT THIS WEBINAR
Creating long-term, profitable relationships with members is contingent upon creating value for them. Members must perceive that their interactions with your credit union are superior to what they could receive from your competitors or through the use of technology alone. This webinar will focus on the three critical success factors common to value-driven organizations and how to differentiate your credit union through effective sales and service efforts.
Through this webinar you will:
- Discover how your organization alignment works together to create value for your members
- Explore how to recognize and manage high-gain opportunities with members
- Understand key activities for sales managers to systematically support and lead staff
WHO SHOULD ATTEND
This webinar is beneficial for CEOs, COOs, sales managers, and anyone responsible for the development and success fof their credit union's sales culture initiative.
Affiliation with CUNA/League is required for attendance.
For more program content information, call 800-356-9655, ext. 4249 or e-mail training@cuna.coop. For registration questions, call 800-356-9655, ext.4400 or e-mail reginfo@cuna.coop.
INSTRUCTORS
Carla Schrinner
As a master trainer-consultant, Carla certifies credit union trainers in CUNA's Creating Member Loyalty™ System of Training. Carla also consults with credit unions to help implement and drive the training solutions Creating Member Loyalty offers, and has trained credit union participants in a number of SDT programs. She also designs and develops new training solutions for credit unions.
Carla has 17 years of training experience, in addition to her experience working in the student loan industry, she developed her skills in management, accounting, and training. Her emphasis is working with large financial institutions, including credit unions, to install and build a solid lending solution around student loans and the youth market.
WEBINAR OVERVIEW
CUNA Webinars enable staff to pick up new skills and keep up with daily responsibilities. Just like in face-to-face classes, students see and hear a presentation, ask questions of the instructor, and refer to handouts. You need only a speakerphone and computer with Internet connection. And if you have a computer projection screen, it's easy to provide this training to a whole roomful of staff!
Use our webinars as part of a full day of training. Gain knowledge and ideas at the webinar, then spend some time discussing how the new information applies to your credit union.
CUNA Webinars use WebEx to provide an interactive and convenient online learning environment. Whether you are a first time WebEx user, or simply need a refresher, take a short tour of WebEx to help you get the most from CUNA Webinars. You'll learn how to effectively interact with the presenter and your peers during live webinars.
FREE PUBLICATIONS
Try one of these publications free when you register for this program!
- Credit Union Magazine (6 months free!)
- Directors Newsletter (6 months free!)
Find out more about these publications
CANCELLATIONS
The last day for cancellations was September 30, 2008. Substitutions are accepted anytime prior to the start of the program at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing. Cancellation fees do not apply for free or complimentary programs.
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