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2009 Webinar

Consumer Lending: Sales & Service Success

November 19, 2009
11:00–12:30 p.m. Central Time
(: a.m. – 1:30 p.m. EST, 10:00 p.m. – 11:30 a.m. MST, 9:00 p.m. – 10:30 a.m. PST — Confirm the relative time in your area by visiting www.time.gov)
Tuition: $219 for the live webinar (includes live and 6 months access to the archive)

ABOUT THIS WEBINAR
Explore the key factors in outstanding member service and improve your sales techniques through this webinar.

TOPICS & OBJECTIVES

Consumer Lending: Sales and Service Success

Through this webinar you will:

Explain what outstanding member service means to your credit union
Understand the key skills for successful member interactions
Plan for successful member interactions
Describe your role in providing outstanding member service
Understand the importance of asking the right questions and listening for opportunities
Determine the benefits that best meet member needs
Close a basic sale

WHO SHOULD ATTEND
This webinar is beneficial for lending staff.

Affiliation with CUNA/League is required for attendance.

INSTRUCTORS
Angela Prestil
Angela is director of sales culture development for the Creating Member Loyalty™ System of Training at the Credit Union National Association (CUNA). Her responsibilities include ensuring the successful implementation of the Creating Member Loyalty™ program for more than 200 credit unions nationwide, as well as managing the development and design of the Creating Member Loyalty™ System of Training.

Angela brings more than 20 years of experience developing and delivering educational programs and products to CUNA. Her expertise lies in marketing, sales, innovation, and train-the-trainer programs and products, as well as in customer relationship development. She joined CUNA in February of 2000. Since coming to CUNA, Angela has conducted training around the country at League meetings, CUNA schools, and CUNA webinars.

WEBINAR OVERVIEW
CUNA Webinars enable staff to pick up new skills and keep up with daily responsibilities. Just like in face-to-face classes, students see and hear a presentation, ask questions of the instructor, and refer to handouts. You need only a speakerphone and computer with Internet connection. And if you have a computer projection screen, it's easy to provide this training to a whole roomful of staff!

Use our webinars as part of a full day of training. Gain knowledge and ideas at the webinar, then spend some time discussing how the new information applies to your credit union.

CUNA Webinars use WebEx to provide an interactive and convenient online learning environment. Whether you are a first time WebEx user, or simply need a refresher, take a short tour of WebEx to help you get the most from CUNA Webinars. You'll learn how to effectively interact with the presenter and your peers during live webinars.

CANCELLATIONS
The last day for cancellations was November 11, 2009. Substitutions are accepted anytime prior to the start of the program at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing. Cancellation fees do not apply for free or complimentary programs.

100% Guarantee
CUNA Center for Professional Development is committed to providing a quality learning experience with cutting-edge topics and expert instructors. If for some reason you are not fully satisfied, contact us and we’ll provide you a full tuition refund or credit.

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