Robbery Awareness for Frontline Staff
ARCHIVE OPTION AVAILABLE
Can't attend at this time? Click here for the archived version.
December 3, 2008
1:00–2:30 p.m. Central Time
(2:00–3:30 p.m. EST, 12:00–1:30 p.m. MST, 11:00 a.m. – 12:30 p.m. PST — Confirm the relative time in your area by visiting www.time.gov)
Tuition: $219 for the live webinar (archive webinar not included)
ABOUT THIS WEBINAR
Why do people rob credit unions? To paraphrase notorious robber Willie Sutton, "Because that's where the money is."
This webinar will focus on robbery training for front-line staff. Learn how the robbers case the office before a robbery and what they are trying to observe. Discover how to handle a robbery situation and what will happen after the robber leaves.
TOPICS & OBJECTIVES
Explore robbery deterrence including:
- Deterrence procedures
- How to approach a person casing the financial institution
- Practice proper marketing and security techniques
- The "traditional" and takeover robberies
- What credit unions do to guard against robbery
- Morning-glory robbery
Learn procedures for during and after a robbery including:
- Turning over the cash
- Noting the appearance of the robber
- Handling post robbery trauma
- Learning from the experience
- The aftermath of a robbery and what to expect from law enforcement
WHO SHOULD ATTEND
This webinar is designed for front-line staff, tellers, member service representatives, operational, and all other credit union staff who would benefit from robbery training.
Affiliation with CUNA/League is required for attendance.
For more program content information, call 800-356-9655, ext. 4249 or e-mail elearning@cuna.coop. For registration questions, call 800-356-9655, ext.4400 or e-mail reginfo@cuna.coop.
INSTRUCTORS
Barry Thompson
Security and compliance "guru" Barry Thompson is a nationally recognized speaker, consultant, writer, and retired banker with almost 25 years of service in the financial institution industry. He writes a monthly column for Thomson Financial Publications, the "Pratt Security Newsletter," and he is a contributor to Bankers Hotline, bankeronline.com, and other financial publications.
WEBINAR OVERVIEW
CUNA Webinars enable staff to pick up new skills and keep up with daily responsibilities. Just like in face-to-face classes, students see and hear a presentation, ask questions of the instructor, and refer to handouts. You need only a speakerphone and computer with Internet connection. And if you have a computer projection screen, it's easy to provide this training to a whole roomful of staff!
Use our webinars as part of a full day of training. Gain knowledge and ideas at the webinar, then spend some time discussing how the new information applies to your credit union.
CUNA Webinars use WebEx to provide an interactive and convenient online learning environment. Whether you are a first time WebEx user, or simply need a refresher, take a short tour of WebEx to help you get the most from CUNA Webinars. You'll learn how to effectively interact with the presenter and your peers during live webinars.
FREE PUBLICATIONS
Try one of these publications free when you register for this program!
- Credit Union Magazine (6 months free!)
- Directors Newsletter (6 months free!)
Find out more about these publications
CANCELLATIONS
Cancellations received in writing (via fax 608-231-4327) before the end of business on November 25, 2008 are eligible for a refund of the amount paid minus a $50 administrative fee. No refunds will be granted for cancellation requests received after November 25, 2008. Substitutions are accepted anytime prior to the start of the program at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing. Cancellation fees do not apply for free or complimentary programs.
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