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2008 Webinar

Robbery Awareness for Frontline Staff

December 3, 2008
1:00–2:30 p.m. Central Time
(2:00–3:30 p.m. EST, 12:00–1:30 p.m. MST, 11:00 a.m. – 12:30 p.m. PST — Confirm the relative time in your area by visiting www.time.gov)
Tuition: $219 for the live webinar (includes live and 6 months access to the archive)

ABOUT THIS WEBINAR
Why do people rob credit unions? To paraphrase notorious robber Willie Sutton, "Because that's where the money is."

This webinar will focus on robbery training for front-line staff. Learn how the robbers case the office before a robbery and what they are trying to observe. Discover how to handle a robbery situation and what will happen after the robber leaves.

TOPICS & OBJECTIVES
Explore robbery deterrence including:

Deterrence procedures
How to approach a person casing the financial institution
Practice proper marketing and security techniques
The "traditional" and takeover robberies
What credit unions do to guard against robbery
Morning-glory robbery

Learn procedures for during and after a robbery including:

Turning over the cash
Noting the appearance of the robber
Handling post robbery trauma
Learning from the experience
The aftermath of a robbery and what to expect from law enforcement

WHO SHOULD ATTEND
This webinar is designed for front-line staff, tellers, member service representatives, operational, and all other credit union staff who would benefit from robbery training.

Affiliation with CUNA/League is required for attendance.

INSTRUCTORS
Barry Thompson
Security and compliance "guru" Barry Thompson is a nationally recognized speaker, consultant, writer, and retired banker with almost 25 years of service in the financial institution industry. He writes a monthly column for Thomson Financial Publications, the "Pratt Security Newsletter," and he is a contributor to Bankers Hotline, bankeronline.com, and other financial publications.

WEBINAR OVERVIEW
CUNA Webinars enable staff to pick up new skills and keep up with daily responsibilities. Just like in face-to-face classes, students see and hear a presentation, ask questions of the instructor, and refer to handouts. You need only a speakerphone and computer with Internet connection. And if you have a computer projection screen, it's easy to provide this training to a whole roomful of staff!

Use our webinars as part of a full day of training. Gain knowledge and ideas at the webinar, then spend some time discussing how the new information applies to your credit union.

CUNA Webinars use WebEx to provide an interactive and convenient online learning environment. Whether you are a first time WebEx user, or simply need a refresher, take a short tour of WebEx to help you get the most from CUNA Webinars. You'll learn how to effectively interact with the presenter and your peers during live webinars.

CANCELLATIONS
The last day for cancellations was November 25, 2008. Substitutions are accepted anytime prior to the start of the program at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing. Cancellation fees do not apply for free or complimentary programs.

100% Guarantee
CUNA Center for Professional Development is committed to providing a quality learning experience with cutting-edge topics and expert instructors. If for some reason you are not fully satisfied, contact us and we’ll provide you a full tuition refund or credit.

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