What they're saying about CPDOnline...

People say nice things about CPDOnline. Here are some of those:

BECU featured in Training Magazine for their blended training approach using CPDOnline.

"I never really fully understood the benefits of a credit union. After four years on the job, I will never look elsewhere. At what bank can you talk directly with the VPs and get awesome service and rates...I truly believe in the credit union difference. Credit unions need to take time to educate staff about the credit union difference - it's what keeps members coming back. CPDOnline courses build faith and confidence in our profession. Helping one to more accurately use their skills, and grow in knowledge and wisdom of the many available products. Take advantage of this program, it will give your credit union complete education. Why not put it to use, I definitely will!!!!"
— Phillip C. Wolfe
    Collateral Liquidation Associate
    Suncoast Schools FCU
    2007

“Community 1st Credit Union purchased CPDOnline with the intent of using it as a self study tool for staff to learn about various credit union subjects. We were impressed with the level of quality and the interaction of the courses, and felt it would provide our staff with a higher level of eLearning than we had in the past.

In addition to using this as an eLearning - self study tool, we discovered many other elements to the software and are now using it to track training sessions, log training test results, and customize individual training needs tied to position.

In looking to the future, we are planning on using it for other initiatives including:

• Require all employees participate in directed (courses identified based on job description) self study – eLearning CPDOnline sessions.
• Develop staff for future positions, having people in the pipeline so to speak. We’re developing a Professional “People” Development Program and plan to use CPDOnline courses as the basis of some of our curriculum and discussion topics.
• Develop competencies of positions, to further aid in learning efforts, and potential advancement

We’d like to thank in part the Iowa Credit Union League Educational Services for their recommendation for this program. We have been very impressed with CPDOnline’s abilities, and plan on using this quality tool well into the future.”
— Lynn Mohler
    Training Manager
    Community 1st Credit Union
    2007

"We use CPDOnline for STAR and MERIT programs. We liked the fact that CPDOnline provides reports and basic learning management capability. Just the time I save tracking completion via CPDOnline for incentives and monthly reports is huge. We also make select use of various webinars and eSchools, too. We know we can trust CUNA to deliver a good product.

For those who use STAR and MERIT, the ease of accessing the online exams and their transcripts has been to their benefit.

The employees who choose to work through the STAR modules learn more about the credit union industry and their job at our credit union. All users are required to complete learning assessments and meet with their managers to discuss what they learned, how they will apply it on the job, and how they could share their new knowledge and/or skills. We pay an incentive for completion of the basic track, and employees are recognized in our monthly newsletter and at the annual awards dinner hosted by the Arizona Credit Union League. Personally, I feel the MERIT program is wonderful and I encourage managers to participate in this valuable program. The topic matter is diverse and can reach any level of management in any branch/department. Although I have been in management a long time, the modules helped my transition to the credit union movement. Wish my previous employer (a bank!!!), would have offered such a program."
— Beth McClure, Training and Education Manager
    Hughes FCU, Tucson, AZ

"Thank you to CUNA for introducing your amazing product, the CPDOnline training program! I have personally worked for several large companies, including the Simmons Company, the U.S. Air Force and CVS (to name a few) and have never seen such a comprehensive and thorough training program as yours. I have worked with an LMS program through a former employer, but never experienced such an advanced program with so many options and opportunities to tweak development plans to our particular needs. Here at Augusta Metro FCU, I am a new trainer and also new to the credit union movement, so I welcome the opportunity to have a very comprehensive and user-friendly system in which to manage our employees. The examples of various policies and development plans have been a huge asset for me in getting our program off the ground. We are working hard to continue in the development of a strong training plan that will ultimately benefit our employees as well as our members in providing both a great place to work and to do financial business! I am very pleased to be working with you and your staff, and can see that your dedication and competency in this area are high. CUNA is to be commended and CPDOnline is to be recommended!"
— Linda Hughes, Training Specialist
    Augusta Metro FCU, Augusta, GA

"Our involvement is ongoing. We make the STAR, MERIT, and VAP programs available to our employees and volunteers. We are also beginning to utilize the CU Advance tools. These online training programs provide flexibility for our employees. They can choose to work at their own pace and schedule study times that work best in their respective areas. The training programs also reinforce training being offered in the classroom."
— Kelli L. Blair, Assistant Vice President Director of Training & Development
    66 FCU, Bartlesville, OK

"I helped develop the career path for our front-line staff which includes CPDOnline as a part of our professional growth. All of our front-line employees are required to take certain courses within CPDOnline to receive a merit increase. Many support staff managers require their staff to take these courses as well. Our staff sees CPDOnline as a tool to help them succeed. The convenience of taking the courses online allows front-line staff to develop their skills without taking time away from our members. Managers hold weekly staff meetings to recognize staff for completing various courses/ certificates. Our staff is proud of the recognition they receive. With CPDOnline, I was able to create a training program in which I was one of three credit unions that received the 2005 Training Professional of the Year award at CUNA’s Experience Learning Live conference. Our account manager, Neil Smith, helped us analyze our usage of CPDOnline and save us several thousand dollars per year by changing our membership to unlimited usage. The convenience of having training at your fingertips is an added benefit. I am looking forward to utilizing all of CPDOnline’s products (RegTraC, CU Advance, and the course tracking capabilities). CPDOnline serves as an integral part of our employee’s development and a necessary tool to assist me in the development of our staff."
— Paul Nunn, Manager, Training/Development
    Smart Financial CU, Houston, TX

"For Credit Union 1, online training is definitely an important part of our training program. We have more than 200 employees in 13 branches and 13 departments. Our unique situation is that more than 50 of our employees are in remote locations — training over the phone is just not adequate, travel is expensive, and we want our remote locations to have the same access to training as the staff here in the Anchorage area. CPDOnline helps to deliver the same quality of training to everyone equally. We have had more use of CPDOnline than ever and it prompted us to convert to a CPDOnline Unlimited Membership because of the savings with our continued emphasis on education."
— Nina Gordon, Staff Development Assistant
    Credit Union 1, Anchorage, AK

"The employees at Delta Community Credit Union have been able to accomplish both professional and self development goals by utilizing the online training available from CPDOnline. With the number of courses accessible through CPDOnline, every department at Delta Community has been able to capitalize on additional learning opportunities for their team members."
— Debbie Lange, Learning Facilitator
    Delta Community CU, Atlanta, GA

"We currently have staff using the online STAR and MERIT programs with great success. They love the instant feedback on their test results!"
— Joanne Fanto, Training Coordinator
    Empire FCU, Syracuse, NY

"We currently use the online exams for the STAR and MERIT programs. When staff receives test results immediately after taking the exam, the typical comments are ‘Wow! This is really neat! I like getting the results right away! This is much better than filling in those little circles!' I really appreciate the versatility of the online system. Our employees are able to take the exams anywhere and anytime they have access to the internet."
— Michelle M Podolak, Training Specialist
    Anheuser-Busch ECU, Louis, MO

"We love it! It's so easy to log on, complete the exam, and print your results right after you complete the exam! No more mailing in bubble sheets and waiting for results. I also love the administrator tool. It's great to be able to get into all of the transcripts for the credit union for tracking purposes."
— Kimberly Horn, Assistant to the CEO
    Great American CU, San Diego, CA

"The courses are easy to follow and comprehend. Each module includes valuable information which can be incorporated in your daily job tasks. The online testing is extremely easy to use and the fact that you receive your results immediately is a plus!"
— Lisa Vanderfin, Business Development Manager
    Norton Community CU, San Bernadino, CA

"There are many benefits to the online training program. Testing is so much easier online. It eliminates the hassle of bubble-sheet exams, reduces paperwork and mailing costs, and the staff loves the immediate exam results. The transcripts section is great. As a student administrator, I can access records and answer questions without spending a lot of time on the phone. Our staff also likes the ability to monitor their own progress. "
— Teresa P. Millis, Trainer
    Newport News Shipbuilding ECU, Newport News, VA

"Communicators FCU has been using CPDOnline. Before we switched to the STAR and MERIT online exams, a lot of my time was spent collecting, copying and mailing scantron answer sheets. Since we grant three hours of training credit to employees for each book completed, I had to constantly track down the "pass/fail" letter, which was always sent directly to the employee, to verify the earned training time. Online exams have eliminated all this "paper shuffling". The employees love taking the exams online because they get the exam results immediately rather than waiting 2-3 weeks for a letter. I think this is one of the factors of CPDOnline that has encouraged employees to be more participative in the STAR and MERIT program. We also have a management development program which includes completion of 12 MERIT books over a two-year time frame. Again, ease of use of the online exams is a contributing factor.

Now, being a student administrator allows me to retrieve reports for any or all of my employees for any given time frame. I simply print a monthly report and input the information on our training software program for each employee shown on the report."
— Kathy Lasschuit, Training Manager
    Communicators Federal CU, Houson, TX

I signed up for CPDOnline in January 2002 for our credit union's staff to have easy access to the STAR modules. Part of our commitment to staff is continued education and the STAR modules we had on site were out-dated. So when I learned that CPDOnline made these modules available online I was very eager to try it out. I was impressed with how user-friendly the modules are and that it provided auditory interaction for those learning best in that manner. Currently, our employees' actively use CPDOnline. I spoke with some of the staff and asked for their feedback as they have gone through modules. Overall, their response was positive that it was
"A good learning tool" (Kandace Rhodes, Personal Financial Services Rep);
"Very easy to use" (Joshua Dolen, Personal Financial Services Rep);
"The STAR program offers comprehensive, innovative, and valuable instruction that is relative to all operations of credit union function. Taking advantage of the offered CPDOnline makes me a greater asset to my credit union and our membership." (Lori Goff, Personal Financial Services Rep)."
— Anita Cooke, Vice President of Financial Services
    Southwest Teachers CU, Springfield, MO

For more information, call 800-356-9655, ext. 4072 or e-mail.

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