CPDOnline Frequently Asked Questions

How do I Register/Log in?

Computer Requirements

Membership Options

Small Credit Union Discount

CPDOnline Benefits

Other FAQ's

What is the fee for retaking an exam?
Retakes of failed are $10 each, except there is no charge to retake CU Advance or RegTraC Level 1 regulation-specific exams. Retakes are not recommended, or necessary, for those who pass an exam. If a student chooses to retake an exam they have already passed, they will be charged the original fee paid for the first attempt.

What is the proper protocol for retaking an exam?
If someone fails an exam, they can take it again by selecting it from the appropriate catalog section of CPDOnline. The system will auto-check to verify it is a retake and will display the $10 retake fee to the individual (except for CU Advance and RegTraC Level 1 regulation-specific exams, see above). After confirming the purchase, the fee will be added on the next monthly bill. If your credit union has a CPDOnline Unlimited Membership, retakes are free.

How will I be invoiced?
Using the information supplied by the learner, including the credit union name and CUID number, your credit union will be invoiced on a monthly basis for course or exam completions. The invoice will go to the attention of Training Department – unless a specific contact name has been provided. For questions regarding your invoice, contact Jackie Sather, at Credit Union National Association, 800-356-9655, ext. 4181.

Can a credit union return paper tests and test online?
To return unused materials, please follow these procedures:

1. Return should be made within 30 days.
2. Packing slip and/or invoice must be included. (note: these help verify the date of the order and ensures that if exams are being returned, they are the additional exams and not the comp exams that come with each course.)
3. Returns are accepted as long as the item is in re-salable condition.
4. Please process returns through the organization your state is listed under here.

How long does it take to complete an online course?
The length of time to complete a course may vary based on several variables, including the speed of the Internet connection, the complexity of the course, and the student's understanding of computers. However, on average, a student should allow Advance, 15 - 20 minutes; RegTrac, 1 - 1.5 hours; Star, 2 - 3 hours; and Merit, 5 - 7 hours.

How long do I have to take an online exam?
Once you open the exam, you will have two hours to complete it. After that the server will lose its connection and you will have to re-take the exam, but you are only invoiced once. A time limit had to be set in order to avoid stressing the database with active exams. However, please take into consideration your local ISP time limits. Many are set at 15 minutes and if you stop to assist members, you may be disconnected within that time range.

What editions of exams are available online?
We will post test questions from the most current edition exam.

Can a student bookmark in a CPDOnline course?
Yes, When logging out of a course, select Exit or Log Off to ensure that your progress has been recorded.

What happens if the student's computer crashes while they are working on the course or exam?
The invoicing procedure is triggered at the completion of an exam or course. If the training experience is interrupted, no grade will be generated. Return to your transcript and reselect the course or exam from your "Training Schedule" to begin again.

What is the best way to navigate exams?
Please do not use arrow keys to maneuver through the exams. We have found that using the arrow keys on your keypad to move up and down the screen will actually change your answers to test questions; therefore, please use your mouse to scroll over the slide bar on the right side of your screen when moving around in the exams.

Will the exercises and exams be graded automatically?
Yes. One of the advantages of web-based training is its ability to use features that are inherent to computers to make the process of grading tests easier. After taking the final exam, the results will be displayed on-screen within a few seconds of completion. A page listing the number of each question and whether it was answered correct or incorrect will also be displayed. We ask that each student print the final page as a record of the online training activity.

What if I am unable to print the grade notification?
Your Pass/Fail status will appear on your online transcript immediately. You can write down the incorrect question numbers.

What happens if a student discovers that they have failed an exam, can the student immediately take the exam again?
There are no security mechanisms in place to stop a student from completing any of the online courses or exams as many times as they want, and this exam completion information is viewable by managers and administrators. Each completion of the exam will immediately generate an invoice unless your credit union has an unlimited membership. Please note, we will invoice the credit union $10 for any exam retakes, and to avoid billing problems, we ask that the training manager establish guidelines which require staff to meet with them before completing a second exam.

NOTE: No retakes should be taken until the individual verifies that the previous failing exam has rolled over to their transcript.

Can students check their transcripts online?
YES, they can. After logging in to CUNA CPDOnline, click View My Training Transcript from the Welcome Page. Students also have the option of printing a 'printer friendly' version if they wish (click on Printable Transcript from the Training Transcript page). Your transcript will include all courses, certificates, and face-to-face activities you have completed through CUNA CPD, as well as other training if your credit union uses this service.

Can students print their transcripts?
Yes, click the Printable Transcript button from the Training Transcript. If you need an official transcript for a college or other institution, you must still contact Credit Union National Association directly.

What information will be included in a student’s printable transcript?
Their name, credit union name, and courses completed, date completed, pass/fail status, and certificates awarded through CUNA and other non-CUNA training entered by the administrator.

Do state leagues receive reports indicating the employees at credit unions who have taken exams online?
With the implementation of CUNA CPDOnline, leagues are now able to view these reports online.

Does CUNA offer College Credit exams online?
Currently we do not have the PONSI exams online. Incorporating the PONSI exams online will require a system that will give passwords, and security clearance to proctors in order to maintain the security of the exam questions.