CPDOnline offers more than 250 online credit union courses designed to help the credit union staff, managers, and volunteers build credit union compliance, management, lending, member service, marketing, human resources, and other skills through interactive courses and follow-up exams.

Take a look at the variety and depth of our available courses below. Click on individual course titles for more information. To view sample courses and exams, click here.

CPDOnline Course List

Accounting, Budgeting, and Finance
	S310	Accounting for Credit Unions
	M18	Asset-Liability Management for Executives
	S300	Basic Accounting
	S320	Credit Union Financial Analysis
	S1200	Financial Management Made Easy: Financial Statements and Budgeting
	A1013	Reconciling Records Cash Accounts Share Draft Accounts Credit and Debit Cards ACH Payments Investments

Compliance for Noncompliance Staff
	R103C	Consumer Lending Regulations: Business Lending Regulations (RegTraC Level 1)
	R103D	Consumer Lending Regulations: Fair Credit Reporting Act (RegTraC Level 1)
	R103B	Consumer Lending Regulations: Fair Debt Collection Practices Act (RegTraC Level 1)
	R103E	Consumer Lending Regulations: NCUA Lending Regulations (RegTraC Level 1)
	R103F	Consumer Lending Regulations: Reg B - Equal Credit Opportunity Act (RegTraC Level 1)
	R103H	Consumer Lending Regulations: Reg Z - Truth in Lending (RegTraC Level 1)
	R103G	Consumer Lending Regulations: Servicemembers’ Civil Relief Act (RegTraC Level 1)
	R103A	Consumer Lending Regulations: UCC Article 9 (RegTraC Level 1)
	R101A	Deposit Account Regulations: Reg CC - Availability of Funds and Collection of Checks (RegTraC Level 1)
	R101B	Deposit Account Regulations: Reg D - Reserve Requirements (RegTraC Level 1)
	R101D	Deposit Account Regulations: Reg E - Electronic Fund Transfers (RegTraC Level 1)
	R101E	Deposit Account Regulations: Reg J and UCC Article 4A (RegTraC Level 1)
	R101C	Deposit Account Regulations: Truth in Savings - NCUA Part 707 (RegTraC Level 1)
	R101F	Deposit Account Regulations: UCC Articles 3 and 4 - Law of Checking Accounts (RegTraC Level 1)
	R102D	General Operations Regulations: Bank Bribery Act (RegTraC Level 1)
	R102A	General Operations Regulations: Bank Secrecy Act (RegTraC Level 1)
	R102G	General Operations Regulations: ESIGN - Electronic Signatures in Global and National Commerce Act (RegTraC Level 1)
	R102E	General Operations Regulations: IRS Information Reporting and Withholding Requirements (RegTraC Level 1)
	R102H	General Operations Regulations: NCUA Privacy Regulation (RegTraC Level 1)
	R102B	General Operations Regulations: OFAC - Office of Foreign Assets Control (RegTraC Level 1)
	R102C	General Operations Regulations: Right to Financial Privacy Act (RegTraC Level 1)
	R105F	Investment Rules
	R104E	Mortgage Lending Regulations: Fair Housing Act (RegTraC Level 1)
	R104A	Mortgage Lending Regulations: Flood Disaster Protection Act (RegTraC Level 1)
	R104B	Mortgage Lending Regulations: Homeowner's Protection Act (RegTraC Level 1)
	R104D	Mortgage Lending Regulations: Reg C - Home Mortgage Disclosure Act (RegTraC Level 1)
	R104C	Mortgage Lending Regulations: RESPA - Real Estate Settlement Procedures Act (RegTraC Level 1)
	R104F	Mortgage Lending Regulations: Secondary Mortgage Markets (RegTraC Level 1)
	R105G	NCUA Requirements and Guidance: CUSOs (RegTraC Level 1)
	R105B	NCUA Requirements and Guidance: Federal Share Insurance Rules (RegTraC Level 1)
	R105D	NCUA Requirements and Guidance: Field of Membership Rules (RegTraC Level 1)
	R105C	NCUA Requirements and Guidance: Management Issues (RegTraC Level 1)
	R105A	NCUA Requirements and Guidance: NCUA Overview (RegTraC Level 1)
	R105E	NCUA Requirements and Guidance: Supervisory Committee Duties (RegTraC Level 1)
	R103	RegTraC Level 1: Consumer Lending Regulations (Module 3)
	R101	RegTraC Level 1: Deposit Account Regulations (Module 1)
	R102	RegTraC Level 1: General Operations Regulations (Module 2)
	R104	RegTraC Level 1: Mortgage Lending Regulations (Module 4)
	R105	RegTraC Level 1: NCUA Requirements and Guidance (Module 5)
	FC102P	Training on Demand: Bank Secrecy Act for Front-Line Staff
	FC108P	Training on Demand: Office of Foreign Assets Control
	FC104P	Training on Demand: Regulation CC

HR Staffing and the Law
	A1021	Difficult Human Resource Issues Defining Difficult Human Resource Issues Sexual Harassment Addressing Performance Recognition, Rewards, and Compensation Workplace Diversity
	M13	Employment Law and Preventing Sexual Harassment
	A1020	Managing Today’s Employees Introduction to Managing Today's Employees Managing Employee Performance Managing Employee Success Building Your Bench Employee Retention HR Law and Today's Employees
	A1019	Recruiting Today’s Employee Challenges of Recruiting in the 21st Century Employment Law Preparing for Recruiting Preparing for the Interview Conducting the Interview Candidate Evaluation and Selection
	M03	Recruiting, Interviewing, and Selecting Employees
	M04	Training and Orienting Employees
	FC106P	Training on Demand: Sexual Harassment
	M12	Workplace Diversity

Interpersonal Skills and Career Building
	A1003	Business Communication Skills Basic Communication Concepts Communicating the 3 Cs Advanced Verbal and Nonverbal Skills Telephone Communication Skills Communicating Effectively with Difficult People
	S1303	Communication and Telephone Skills
	S1000	Develop A Career Plan
	S1110	Helping Members Understand and Solve Problems
	M15	Interpersonal Skills: Understanding Your Effect on Others
	S520	Interpersonal Skills: Understanding Your Impact on Members
	S1020	Make Work Manageable
	FC105P	Training on Demand: Subject Matter Expert to Trainer: Training Basics
	S1302	Transitioning from Staff to Management
	A1018	Transitioning to Trainer Introduction to the Adult Learner Designing a Curriculum for Learning Designing Active Learning Learner-Centered Learning Strategies Honing Your Presentation Skills A Blended Approach to Learning
	A1028	Transitioning to Trainer II Revising and Revisiting Your Training Plan Multi-Sensory Learning Levels of Learning Learner Retention and Motivation Fine-Tuning Your Presentation Skills The Art of Facilitation
	S1100	Working Effectively with Difficult Members and Staff
	S1010	Write Effectively

Management Skills and Managing Employee Performance
	A1023	Aligning Your Department With CU Strategy Introduction to the Bigger Picture Problem Solving and Decision Making Scheduling and Delegation Process Improvement Teamwork
	M05	Delegating for Results
	M09	Developing Exceptional Leadership
	A1022	Encouraging and Instilling Member Service in Others Member Service in Today's Environment Building Teams Through Communication and Trust Creating Enthusiasm for Learning and Improvement Encouraging Cooperation in Others Motivating Service Excellence in Others
	M01	Fundamentals of Management
	M19	Managing Change
	M06	Managing Employee Performance
	M07	Managing Teamwork
	M08	Process Improvement: Achieving Quality Together
	A1016	Resolving Employee Conflict The Nature of Conflict Types of Conflict Organizational Culture and Conflict Acting to Resolve Conflict Applying Conflict Prevention Tools
	M10	Strategic Thinking and Planning

Member Services and Accounts
	A1027	Call Center Service Skills Today's Call Center Positive Communication Skills Dealing with Repetitive Tasks Tools and Technology Handling Special Situations Call Center Coaching
	S1301	Financial Counseling for Members
	A1025	Front-Line Basics Today's Professional Teller Managing the Teller Station Common Balancing Errors Credit Union Products and Services The Remote Branch Handling Cash and Negotiable Instruments
	S810	Individual Retirement Accounts
	S820	Investment Choices for Members
	A1026	Managing Member Accounts Member Accounts Savings Accounts Checks and Share Draft Accounts The Fundamentals of Lending Electronic Member Services Additional Credit Union Services
	S20	Member Relations
	S1300	Member Service: Exceeding Expectations
	A1024	Money and Negotiable Instruments Currency Facts and Features Handling and Organizing Cash Checks and Share Drafts Detecting Bad Checks and Drafts The Clearing Process Additional Negotiable Instruments
	S800	Opening New Accounts
	A1005	Professional Member Service What is Member Service? Not for Profit, Not for Charity, But for Service Building Member Service Skills Technology as a Member Service Tool Member Service Challenges
	FC107P	Training on Demand: Money and Negotiable Instruments

Personal Finance for Staff
	PF1003	Checking Accounts
	PF1010	Checking Accounts (Spanish version)
	PF1005	Couples and Money
	PF1013	Couples and Money (Spanish version)
	PF1004	Credit Management
	PF1011	Credit Management (Spanish version)
	PF1002	Home Buying
	PF1009	Home Buying (Spanish version)
	PF1007	ID Theft
	PF1012	ID Theft (Spanish version)
	PF1000	New Car Buying
	PF1006	New Car Buying (Spanish version)
	PF1001	Used Car Buying
	PF1008	Used Car Buying (Spanish version)

Political Affairs
	PA1002	Campaign Involvement
	PA1000	Communicating the Credit Union Difference
	PA1001	Direct Lobbying at the Grassroots Level
	PA1003	Public Affairs and Communication Strategies

Sales
	A1002	Credit Union Sales Introduction to Sales Plan for Successful Sales Recognize Needs Inquire and Listen Describe Benefits Expedite the Sale
	S120	Cross-Selling
	S500	Improving and Maintaining Quality Service
	FC103P	Training on Demand: CU Sales: Inquiring and Listening

Security
	S900	Preventing Fraud
	A1015	Recognizing Emerging Fraudulent Practices Introduction to Recognizing Emerging Fraudulent Practices Cyber Fraud Plastic Card Fraud Other Types of Fraud Security Technology Best Practices
	S1320	Robbery Prevention and Preparation
	S30	Security
	S910	Security Issues
	A1008	Security Procedure Protocol Introduction to Security Security Systems and Procedures Emergency and Disaster Preparedness Identifying Suspicious Activity Robbery: Actions, Reactions, and Coping Skills Executing Security Procedures
	FC101P	Training on Demand: Robbery: Actions, Reactions, and Coping Skills

Spanish
	A1017	Credit Union Spanish: Applying the Basics Building Blocks Using Verbs Asking Questions Using Object Pronouns Present Perfect Tense
	A1007	Spanish for Tellers The Latino Culture and Your Credit Union Spanish Foundations and Member Greetings Basic Credit Union Terms and Phrases The Spanish Calendar Numbers, Coins, and Currency Transactions with Spanish-Speaking Members

Volunteer
	VC106P	Training on Demand: 10 Ratios Every Volunteer Should Know
	VC102P	Training on Demand: A Board Governance Approach: What to do When Things Go Wrong
	VC107P	Training on Demand: Assessing the CEO Training on Demand
	VC109P	Training on Demand: Credit Union Growth Strategies
	VC112P	Training on Demand: Local Involvement: Marketing Strategy and Community Benefit
	VC114P	Training on Demand: Overseeing the Outside Audit
	VC110P	Training on Demand: So, You Have a Community Charter…Now What?
	VC111P	Training on Demand: The Basics of Internal Controls
	VC104P	Training on Demand: The Basics of Risk Assessment
	VC108P	Training on Demand: The Directors' Role When Complaints are Filed Against Senior Management
	VC103P	Training on Demand: The Supervisory Committee’s Role in Due Diligence for Third Party Vendors
	VC105P	Training on Demand: The Supervisory Committee’s Role in Finding Fraud
	VC113P	Training on Demand: Understanding the Audit Report

Additional online training courses will be developed in the near future based on your needs and interest. Feel free to send your suggestions to eLearning@cuna.coop.

For more information, call 800-356-9655, ext. 4072, or e-mail.

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CUNA Center for Professional Development is committed to providing a quality learning experience with cutting-edge topics and expert instructors. If for some reason you are not fully satisfied, contact us and we’ll provide you a full refund or credit.