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Learning Plans for Credit Union Staff and Managers

Core Competency Courses Accounting Clerk Branch Manager
Collector Compliance Officer Loan Officer
Loan Processor VP Lending Marketing Manager
Member Service Representative New Employee Orientation Teller
Head Teller Teller Manager  

 
CourseTitleOnlinePrintEdition
   [Printer-friendly PDF]
R102ABank Secrecy Act / FC102P is an equivalent course  
R102BOFAC - Office of Foreign Assets Control  
R102DBank Bribery Act  
R102HNCUA Privacy Regulation  
R103FReg B - Equal Credit Opportunity Act  
Bankruptcy
A1006Bankruptcy / S400 is an equivalent course  
S400Bankruptcy / A1006 is an equivalent course   3rd
Credit Union Orientation
A1004Introduction to Credit Unions / S1304 is an equivalent course  
S1304Introduction to Credit Unions / A1004 is an equivalent course  
HR Staffing and the Law
M12Workplace Diversity
M13Employment Law and Preventing Sexual Harassment
Marketing
M28Developing Retail Marketing  
Member Services and Accounts
A1005Professional Member Service / S1308 is an equivalent course  
A1024Money and Negotiable Instruments / S1322 is an equivalent course  
A1026Managing Member Accounts  
S1308Professional Member Service / A1005 is an equivalent course  
S1322Money and Negotiable Instruments / A1024 is an equivalent course  
S20Member Relations 4th
S800Opening New Accounts
Sales
A1002Credit Union Sales / S1305 is an equivalent course  
M16Leading and Managing Credit Union Sales  
M30Managing Financial Education Programs  
S120Cross-Selling 4th
S1305Credit Union Sales / A1002 is an equivalent course  
S500Improving and Maintaining Quality Service
Security
A1008Security Procedure Protocol / S1309 is an equivalent course  
M24Security Administration  
M36Online Security  
S1309Security Procedure Protocol / A1008 is an equivalent course  
S1317Recognizing Emerging Fraudulent Practices / A1015 is an equivalent course  
S1320Robbery Prevention and Preparation
S30Security 4th
S900Preventing Fraud
S910Security Issues
Technology
A1009The Critical Role of Technology in Credit Unions / S630 is an equivalent course  
M20Managing Technology  
S1120Using Technology to Improve Member Service
S600Credit Union Technology 2nd
S620Serving Members with Technology 2nd
S630The Critical Role of Technology in Credit Unions / A1009 is an equivalent course  
Political Affairs
PA1000Communicating the Credit Union Difference  
   [Printer-friendly PDF]
R102EIRS Information Reporting and Withholding Requirements  
Compliance for Noncompliance Staff
22690RegTraC Level 1: Deposit Account Regulations (Module 1) Online equivalent module: R101, Online equivalent courses: R101A-R101F / R101 is an equivalent course
FC104PTraining on Demand: Regulation CC  
R101AReg CC - Expedited Funds Availability and Collection of Checks  
R101BReg D - Reserve Requirements  
R101CTruth in Savings - NCUA Part 707  
R101DReg E - Electronic Fund Transfers  
R101EReg J and UCC Article 4A  
R101FUCC Articles 3 and 4 - Law of Checking Accounts  
R102EIRS Information Reporting and Withholding Requirements  
   [Printer-friendly PDF]
R102CRight to Financial Privacy Act  
R102EIRS Information Reporting and Withholding Requirements  
R103GServicemembers’ Civil Relief Act  
R105BFederal Share Insurance Rules  
Accounting, Budgeting, and Finance
A1013Reconciling Records / S1315 is an equivalent course     NEW
M17Credit Union Financial Management for Nonfinancial Executives   2nd
M18Asset-Liability Management for Executives
M31Budgeting and Accounting for Nonaccounting Managers  
M33Financial Analysis Tools for Decision Making  
S1200Financial Management Made Easy: Financial Statements and Budgeting
S1315Reconciling Records / A1013 is an equivalent course     NEW
S320Credit Union Financial Analysis 3rd
Collections
A1014Applying Collection Practices / S1316 is an equivalent course  
S1316Applying Collection Practices / A1014 is an equivalent course  
Compliance for Noncompliance Staff
22690RegTraC Level 1: Deposit Account Regulations (Module 1) Online equivalent module: R101, Online equivalent courses: R101A-R101F / R101 is an equivalent course
22694RegTraC Level 1: NCUA Requirements and Guidance (Module 5) Online equivalent module: R105, Online equivalent courses: R105A-R105E, R105G / R105 is an equivalent course
FC104PTraining on Demand: Regulation CC  
R101AReg CC - Expedited Funds Availability and Collection of Checks  
R101CTruth in Savings - NCUA Part 707  
R101DReg E - Electronic Fund Transfers  
R101FUCC Articles 3 and 4 - Law of Checking Accounts  
R102CRight to Financial Privacy Act  
R102EIRS Information Reporting and Withholding Requirements  
R103GServicemembers’ Civil Relief Act  
R105BFederal Share Insurance Rules  
Lending and Loan Processing
A1010Servicing Mortgage Loans / s1312 is an equivalent course  
A1011Preparing Loan Documents / s1313 is an equivalent course  
A1012Maintaining Loan Documents / S1314 is an equivalent course  
M22Home Equity Lending  
M23Loan Pricing  
M29Providing Loans to Small Businesses  
S1312Servicing Mortgage Loans / A1010 is an equivalent course  
S1313Preparing Loan Documents / A1011 is an equivalent course  
S1314Maintaining Loan Documents / A1012 is an equivalent course  
S200The Lending Process 4th
S210Lending Products and Regulations 4th
S700Loan Interviewing
S710Loan Underwriting
S720Loan Servicing
Management Skills and Managing Employee Performance
A1022Encouraging and Instilling Member Service in Others / S1318 is an equivalent course     NEW
A1023Aligning Your Department With CU Strategy / S1319 is an equivalent course     NEW
M01Fundamentals of Management 2nd
M05Delegating for Results 2nd
M06Managing Employee Performance 2nd
M07Managing Teamwork
M08Process Improvement: Achieving Quality Together
M09Developing Exceptional Leadership
M10Strategic Thinking and Planning
M19Managing Change
M25Managing the Problem Employee  
M35Managing Through Motivation  
S1318Encouraging and Instilling Member Service in Others / A1022 is an equivalent course     NEW
S1319Aligning Your Department With CU Strategy / A1023 is an equivalent course     NEW
   [Printer-friendly PDF]
R103AUCC Article 9  
R103BFair Debt Collection Practices Act  
R103DFair Credit Reporting Act  
Bankruptcy
A1006Bankruptcy / S400 is an equivalent course  
S400Bankruptcy / A1006 is an equivalent course   3rd
Collections
A1014Applying Collection Practices / S1316 is an equivalent course  
S1310Successful Collections: Balancing Member Service and Credit Union Interests
S1316Applying Collection Practices / A1014 is an equivalent course  
S220Collections 4th
Compliance for Noncompliance Staff
22690RegTraC Level 1: Deposit Account Regulations (Module 1) Online equivalent module: R101, Online equivalent courses: R101A-R101F / R101 is an equivalent course
FC104PTraining on Demand: Regulation CC  
R101AReg CC - Expedited Funds Availability and Collection of Checks  
R101FUCC Articles 3 and 4 - Law of Checking Accounts  
R103AUCC Article 9  
R103BFair Debt Collection Practices Act  
R103DFair Credit Reporting Act  
   [Printer-friendly PDF]
Collections
A1014Applying Collection Practices / S1316 is an equivalent course  
S1316Applying Collection Practices / A1014 is an equivalent course  
Compliance for Compliance Staff
22707RegTraC Level 2: Deposit Account Regulations (Module 1)  
22708RegTraC Level 2: General Operations Regulations (Module 2)  
22709RegTraC Level 2: Consumer Lending Regulations (Module 3)  
22710RegTraC Level 2: Mortgage Lending Regulations (Module 4)  
22711RegTraC Level 2: NCUA Requirements and Guidance (Module 5)  
22712RegTraC Level 2: Successful Compliance Program Management (Module 6)  
23511RegTraC Level 2: Compliance Training Kit - Modules 1-6  
   [Printer-friendly PDF]
R103AUCC Article 9  
R103CBusiness Lending Regulations  
R103DFair Credit Reporting Act  
R103ENCUA Lending Regulations  
R103GServicemembers’ Civil Relief Act  
R103HReg Z - Truth in Lending  
R104AFlood Disaster Protection Act  
R104BHomeowner's Protection Act  
R104CRESPA - Real Estate Settlement Procedures Act  
R104DReg C - Home Mortgage Disclosure Act  
R104EFair Housing Act  
R104FSecondary Mortgage Markets  
Collections
A1014Applying Collection Practices / S1316 is an equivalent course  
S1316Applying Collection Practices / A1014 is an equivalent course  
Lending and Loan Processing
A1010Servicing Mortgage Loans / s1312 is an equivalent course  
A1011Preparing Loan Documents / s1313 is an equivalent course  
A1012Maintaining Loan Documents / S1314 is an equivalent course  
M22Home Equity Lending  
M23Loan Pricing  
M29Providing Loans to Small Businesses  
S1312Servicing Mortgage Loans / A1010 is an equivalent course  
S1313Preparing Loan Documents / A1011 is an equivalent course  
S1314Maintaining Loan Documents / A1012 is an equivalent course  
S200