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CUNA Training on Demand
Download the training you need, then watch it where and when it’s convenient for you. Use it as much as you want. Watch as a group, individually, at work, or at home. It’s as portable as you need it to be. Get the most accurate, up-to-date information presented by credit union experts at a very affordable price— just $199 each! Use the printable workbooks and optional testing for proven knowledge of the most critical issues for board and staff.
Each CUNA Training on Demand course will ensure your credit union can:
Highlight the most important issues in 30-45 minutes
Choose a Training on Demand Series or scroll down the list below:
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With each CUNA Training on Demand order, you receive five online exams. Instructions for taking these exams using our CPDOnline training program will be provided after your order is processed. Additional exams can be purchased for $24.50 each through CPDOnline - simply take the exam and your credit union will be invoiced.
CPDOnline members receive access to all CUNA Training on Demand courses and exams included in their membership. Learn more about CPDOnline.
See a clip from the Bank Secrecy Act for Volunteers Training on Demand presentation.
See sample pages from the Bank Secrecy Act for Volunteers Training on Demand workbook.
Ensure your credit union is ready for CUNA Training on Demand by viewing the computer requirements.
CUNA Training on Demand for Volunteers
Board time is precious; maximize its effectiveness with focused, relevant training. CUNA Training on Demand covers topics your board needs most in the most time efficient way. Don’t forget about the printable workbooks and optional testing to record your board’s proven knowledge of the most critical issues.
Bank Secrecy Act for Volunteers Training on Demand
Bank Secrecy Act (BSA) compliance remains high on the examiner’s list for all credit unions, so credit union volunteers need to be familiar with BSA requirements. This Training on Demand course provides a relevant overview of BSA including the specific actions that your board must actively keep up with, such as BSA policy, risk assessment, ongoing training, and Suspicious Activity Report filings.
Stock # VC101P
A Board Governance Approach: What to do When Things Go Wrong Training on Demand
Modern, progressive board governance requires that credit union boards establish boundaries for managers and boards. But there are many things that can go wrong at the credit union in this rapidly changing environment. Sometimes your board has to intervene and step in to make sure things are on track. In this Training on Demand course, you'll hear some potential pitfalls your board should keep in mind and how to approach them.
Stock # VC102P
The Volunteer's Role in Managing 3rd Party Relationships Training on Demand
Outsourcing is an increasingly common way for credit unions to offer more products and services. But how do you choose the right vendor to ensure that the work is done to your standards? The board and the supervisory committee must make sure that there is adequate oversight of the 3rd Party relationships and that management is following sound due diligence procedures.
This Training on Demand course is currently being revised due to the recent NCUA changes.
Stock # VC103P
The Basics of Risk Assessment Training on Demand
In an increasingly risky world, there are a variety of risks that impact your credit union’s ability to serve its members. While risk cannot be eliminated completely, it can be managed. During this Training on Demand course, you'll learn how to identify and determine what the supervisory committee’s priorities are regarding risk.
Stock # VC104P
The Supervisory Committee’s Role in Finding Fraud Training on Demand
The supervisory committee is the watchdog of the credit union, keeping an eye on areas of potential risk. Committee members must stay on the cutting edge of industry trends to spot fraud and potential fraud. This Training on Demand course goes beyond the basic duties to reveal potential areas of concern such as cash, loans, credit cards, share draft accounts, dormant accounts, general ledger accounts, repossessed collateral, investments, and the Internet.
Stock # VC105P
10 Ratios Every Volunteer Should Know Training on Demand
This Training on Demand course will make the ratios on your credit union's financial statements more understandable and more useful. You will also identify the possible red flag ratios and what they can reveal when it comes to risk management.
Stock # VC106P
Assessing the CEO Training on Demand
CEO performance management is one of the most controversial and avoided areas of the board of directors responsibilities. This Training on Demand course will lend insight to the CEO performance management process and give directors useful tips to develop or enhance the process at their credit unions.
Stock # VC107P
The Directors' Role When Complaints are Filed Against Senior Management Training on Demand
It’s not something you want to have first-hand and repeated experience with, but what do you do when a complaint is filed against management? Find out what the steps are and how to arm yourself before there are problems.
Stock # VC108P
Credit Union Growth Strategies Training on Demand
Are you looking in the right places? Believe it or not there are ways to impact growth without reinventing the wheel. In this Training on Demand course, take a look at different growth strategies credit unions have implemented for growing assets, loans, and members. One of the keys is to make sure everyone is working toward the same goal.
Stock # VC109P
So, You Have a Community Charter…Now What? Training on Demand
Your credit union has made the leap and opened up its charter. Have you communicated with your existing members to make sure they know why the charter has changed? Your doors are open but nobody is walking in...even though you've doubled your marketing, sponsored more events, and dedicated more resources. Explore fundamental steps to keep focused on your new charter objectives.
Stock # VC110P
The Basics of Internal Controls Training on Demand
It’s up to the supervisory committee to have an eye on all areas of operations. Part of that responsibility includes making sure proper controls are in place within the credit union. Like much about the industry, this is an area growing in complexity. In this Training on Demand course, explore the supervisory committee's roles and responsibilities for an effective internal control environment.
Stock # VC111P
Local Involvement: Marketing Strategy and Community Benefit Training on Demand
In the formative years of most credit unions, growth occurred through local involvement. It wasn’t until recently that credit unions began hiring marketers to grow their credit union. Many credit unions abandoned their traditional local involvements in favor of the broad based marketing philosophy, “build it and they will come.” In this Training on Demand course, discuss strategies that combine historically successful local involvement techniques with modern marketing strategies.
Stock # VC112P
Understanding the Audit Report Training on Demand
The value of an annual audit depends on how effectively the results of the audit are communicated to and understood by the credit union’s supervisory committee. This course will help your committee understand and evaluate the audit report, financial statements, and the auditor’s findings and recommendations.
Stock # VC113P
Overseeing the Annual Audit by Outside Parties Training on Demand
Selecting an auditor is one of the most important functions of the supervisory committee. After you’ve made your decision, what can you do to make sure that your credit union is receiving the most from your audit and auditor?
Stock # VC114P
Effective Governance: An Overview Training on Demand
It’s the board’s job to set a course and mission for the credit union. Making sure that the mission is accomplished is the essence of governance. But this is no mean feat. Effective governance is the cornerstone to the success of the board.
Stock # VC116P
Volunteer Self-Evaluations Training on Demand
Sometimes the look in the mirror is the most difficult one of all. But it often yields the most useful information. Credit union management is expected to evaluate the staff, and the executive team; even the CEO gets significant scrutiny from the board. But who will evaluate the board or the committee if not themselves?
Stock # VC117P
Communications Strategies for High Performing Volunteers Training on Demand
In order to work effectively for the credit union, volunteers must be willing to jump into the fray and make their voices heard, gather and use information in an efficient manner, and know what to ask.
Place your order now for this Training on Demand to be released in 2009. We will send you a link to download this product as soon as it becomes available.
Stock # VC118P
How to Think About Strategic Planning Training on Demand
Strategic planning is about the big picture, about setting the direction of the organization. The board of directors must establish the culture of the credit union, and set the tone of the operation.
Place your order now for this Training on Demand to be released in 2009. We will send you a link to download this product as soon as it becomes available.
Stock # VC119P
Business Continuity Planning for Volunteers Training on Demand
Do you know how your organization can or will respond to critical disruptions, of any kind? BCP is high on the checklist for the NCUA, and with good reason. Without this kind of planning your organization could quickly become a historical note if a disastrous event were to strike.
Stock # VC120P
What the CU Volunteer Needs to Know About Harassment in the Workplace Training on Demand
Each year more and more charges of sexual harassment are filed. In addition to the potential legal ramifications, harassment negatively affects morale and the credit union's image.
Place your order now for this Training on Demand to be released in 2009. We will send you a link to download this product as soon as it becomes available.
Stock # VC121P
CUNA Training on Demand for Staff & Managers
Provide a consistent training message to staff and managers without coordinating an all-staff meeting. CUNA Training on Demand focuses on the core information your staff and managers need to know to do their jobs efficiently and effectively. Plus, with printable workbooks and optional testing, you'll go beyond delivering training to proving learning and getting results.
Robbery: Actions, Reactions, and Coping Skills Training on Demand
A credit union may go for years without experiencing a security breach or robbery. But when it does happen, robbery is a frightening and dangerous experience. You need to be ready to cope with it calmly and to avoid any action that might endanger staff or members. This Training on Demand course provides you with information you need before, during, and after the robbery to safely handle any possible robbery situation.
Stock # FC101P
Bank Secrecy Act for Front-Line Staff Training on Demand
Bank Secrecy Act (BSA) compliance remains high on the examiner’s list for all credit unions, so credit union professionals need to be familiar with BSA requirements. This Training on Demand course provides an overview of BSA, including specific actions and documentations that front-line staff must complete to comply with regulations.
Stock # FC102P
CU Sales: Inquiring and Listening Training on Demand
Understanding members' financial needs and goals begins with strong listening skills and the right kind of questions. This Training on Demand course encourages using communication to begin a dialogue and build a relationship with members to better understand their situation. By using these practices you will better serve your members by recommending the right products and services to meet their needs.
Stock # FC103P
Regulation CC Training on Demand
Regulation CC requires that credit unions provide annual training to their staff. This Training on Demand course will help you achieve your compliance training goals. Get the information and advice you need to determine the timing of fund availability, as stipulated in the regulation. Recognize the difference between local and non-local checks and what is considered a business day under Regulation CC.
Stock # FC104P
Subject Matter Expert to Trainer Training on Demand
You know how to do your job inside and out, and you do it well. What do you do when you've been asked to instruct others? As a subject matter expert at your credit union, you are a great asset for the knowledge and skills you can teach up-and-coming credit union professionals. In this Training on Demand course, learn the basics of training staff efficiently and effectively. Use the knowledge you gain in this course to develop your own career and encourage development in others.
Stock # FC105P
Sexual Harassment Training on Demand
Each year more and more charges of sexual harassment are filed. In addition to the potential legal ramifications, staff needs to appreciate how harassment negatively affects morale and the credit union's image. This Training on Demand course shows staff what constitutes harassment and what can be done to prevent and correct it.
Stock # FC106P
Money and Negotiable Instruments Training on Demand
In this Training on Demand course, you will learn how to prevent fraud with proven methods for detecting counterfeit money and recognizing bad checks. Improve efficiency and accuracy by understanding the methods for handling cash and accepting deposits, as well as handling share drafts and traveler's checks.
Stock # FC107P
Office of Foreign Assets Control Training on Demand
Get the training you need regarding the Office of Foreign Assets Control (OFAC) and ensure that your requirements have been met before your examiner walks in the door. This Training on Demand course presents up-to-date information in a concise, downloadable package to ensure you meet regulatory standards.
Stock # FC108P
Share Insurance Rules Training on Demand
The regularity with which rules and regulations change in the financial industry makes proper training vital. Staff must know how changes affect its day-to-day operations and responsibilities. This Training on Demand course provides details on the changes affecting federal share insurance rules and how these changes affect your credit union and its members.
Stock # FC109P
Identity Theft: Red Flags Training on Demand
The incidence of identity theft is growing at an alarming rate: the Federal Trade Commission estimates that 9 million Americans have their identities stolen each year! Are your employees aware of "red flags" that may signal identity theft? And is your credit union prepared to deal with identity theft, should it occur?
Stock # FC110P
Plastic Card Fraud Training on Demand
As you know, technology provides many conveniences to consumers. Unfortunately, technology is also leveraged by thieves who are increasing their use of plastic cards to perpetrate fraud. In the past, this type of fraud was not very common. Today, it is a big business for criminals. Plastic cards bring simplicity to your shopping and banking, but if they fall into the wrong hands, they can create nightmares for you. This Training on Demand course describes common card fraud schemes and provides tips and information you’ll use to educate and protect members.
Stock # FC111P
Right to Financial Privacy Act Training on Demand
This Training on Demand course will give you an overview of the Right to Financial Privacy Act, and its impact on members and financial institutions. The Act was created to ensure the proper handling of members’ financial information. Customers of financial institutions have a right to expect their financial activities to have a reasonable amount of privacy from the scrutiny of the federal government.
Stock # FC112P
Balancing the Drawer Training on Demand
As a teller you are responsible for handling and safeguarding thousands of dollars in cash each day. This Training on Demand course introduces useful cash-handling techniques including the importance of an organized cash drawer, methods for counting and strapping cash, the basics of balancing a cash drawer, and the typical balancing errors and how to avoid them.
Place your order now for this Training on Demand to be released in Summer 2009. We will send you a link to download this product as soon as it becomes available.
Stock # FC113P
Loss Mitigation Training on Demand
Loss mitigation is beneficial to both your members and credit union. For members, it prevents home foreclosure by either relieving a homeowner of a mortgage obligation, or by creating a mortgage resolution that is financially sustainable. For lenders, immediate foreclosure creates a tremendous financial burden.
Place your order now for this Training on Demand to be released in Summer 2009. We will send you a link to download this product as soon as it becomes available.
Stock # FC114P
ACH Compliance and IAT Implementation Training on Demand
Every day, your credit union deals with hundreds, if not thousands, of ACH transactions. But do you know how these transactions are sent, processed, and received? And are you aware of the new regulations that will impact the way your credit union deals with these transactions?
Stock # FC115P
Avoiding False Identification, Counterfeiting, and Other Scams Training on Demand
Protecting your credit union, your credit union members, and their assets is every employee’s responsibility. This Training on Demand course will equip you with the knowledge necessary to identify and prevent major losses for the credit union including those related to false identification, counterfeit items, and other scams that threaten the credit union.
Place your order now for this Training on Demand to be released in Summer 2009. We will send you a link to download this product as soon as it becomes available.
Stock # FC116P
The Credit Union Difference Training on Demand
Have you ever been asked, “What’s the difference between a credit union and a bank?” If you have…. and if you wondered how to respond… this course will help you understand and explain why credit unions are different from all other financial institutions.
Place your order now for this Training on Demand to be released in Fall 2009. We will send you a link to download this product as soon as it becomes available.
Stock # FC117P
100% Guarantee
CUNA Center for Professional Development is committed to providing a quality learning experience with cutting-edge topics and expert instructors. If for some reason you are not fully satisfied, contact us and we’ll provide you a full tuition refund or credit.
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