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Training on Demand for STAFF and MANAGERS
Hurry, sale ends December 31st!
CUNA Training on Demand for Staff & Managers
Provide a consistent training message to staff and managers without coordinating an all-staff meeting. CUNA Training on Demand focuses on the core information your staff and managers need to know to do their jobs efficiently and effectively. Plus, with printable workbooks and optional testing, you'll go beyond delivering training to proving learning and getting results.
- Robbery: Actions, Reactions, and Coping Skills
- Bank Secrecy Act for Front-Line Staff
- CU Sales: Inquiring and Listening
- Regulation CC
- Subject Matter Expert to Trainer
- Sexual Harassment
- Money and Negotiable Instruments
- Office of Foreign Assets Control
- Share Insurance Rules
- Identity Theft: Red Flags
- Plastic Card Fraud
- Right to Financial Privacy Act
- Balancing the Drawer
- Loss Mitigation
- ACH Compliance and IAT Implementation
- Avoiding False Identification, Counterfeiting, and Other Scams
- The Credit Union Difference
- BSA for Operations Staff
- BSA for Consumer Lending Staff
- BSA for Member Business Loans
- BSA for Tellers
- BSA for New Accounts Staff
Robbery: Actions, Reactions, and Coping Skills Training on Demand
A credit union may go for years without experiencing a security breach or robbery. But when it does happen, robbery is a frightening and dangerous experience. You need to be ready to cope with it calmly and to avoid any action that might endanger staff or members. This Training on Demand course provides you with information you need before, during, and after the robbery to safely handle any possible robbery situation.
Stock # FC101P
Bank Secrecy Act for Front-Line Staff Training on Demand
Bank Secrecy Act (BSA) compliance remains high on the examiner’s list for all credit unions, so credit union professionals need to be familiar with BSA requirements. This Training on Demand course provides an overview of BSA, including specific actions and documentations that front-line staff must complete to comply with regulations.
Stock # FC102P
CU Sales: Inquiring and Listening Training on Demand
Understanding members' financial needs and goals begins with strong listening skills and the right kind of questions. This Training on Demand course encourages using communication to begin a dialogue and build a relationship with members to better understand their situation. By using these practices you will better serve your members by recommending the right products and services to meet their needs.
Stock # FC103P
Regulation CC Training on Demand
Regulation CC requires that credit unions provide annual training to their staff. This Training on Demand course will help you achieve your compliance training goals. Get the information and advice you need to determine the timing of fund availability, as stipulated in the regulation. Recognize the difference between local and non-local checks and what is considered a business day under Regulation CC.
Stock # FC104P
Subject Matter Expert to Trainer Training on Demand
You know how to do your job inside and out, and you do it well. What do you do when you've been asked to instruct others? As a subject matter expert at your credit union, you are a great asset for the knowledge and skills you can teach up-and-coming credit union professionals. In this Training on Demand course, learn the basics of training staff efficiently and effectively. Use the knowledge you gain in this course to develop your own career and encourage development in others.
Stock # FC105P
Sexual Harassment Training on Demand
Each year more and more charges of sexual harassment are filed. In addition to the potential legal ramifications, staff needs to appreciate how harassment negatively affects morale and the credit union's image. This Training on Demand course shows staff what constitutes harassment and what can be done to prevent and correct it.
Stock # FC106P
Money and Negotiable Instruments Training on Demand
In this Training on Demand course, you will learn how to prevent fraud with proven methods for detecting counterfeit money and recognizing bad checks. Improve efficiency and accuracy by understanding the methods for handling cash and accepting deposits, as well as handling share drafts and traveler's checks.
Stock # FC107P
Office of Foreign Assets Control Training on Demand
Get the training you need regarding the Office of Foreign Assets Control (OFAC) and ensure that your requirements have been met before your examiner walks in the door. This Training on Demand course presents up-to-date information in a concise, downloadable package to ensure you meet regulatory standards.
Stock # FC108P
Share Insurance Rules Training on Demand
The regularity with which rules and regulations change in the financial industry makes proper training vital. Staff must know how changes affect its day-to-day operations and responsibilities. This Training on Demand course provides details on the changes affecting federal share insurance rules and how these changes affect your credit union and its members.
Stock # FC109P
Identity Theft: Red Flags Training on Demand
The incidence of identity theft is growing at an alarming rate: the Federal Trade Commission estimates that 9 million Americans have their identities stolen each year! Are your employees aware of "red flags" that may signal identity theft? And is your credit union prepared to deal with identity theft, should it occur?
Stock # FC110P
Plastic Card Fraud Training on Demand
As you know, technology provides many conveniences to consumers. Unfortunately, technology is also leveraged by thieves who are increasing their use of plastic cards to perpetrate fraud. In the past, this type of fraud was not very common. Today, it is a big business for criminals. Plastic cards bring simplicity to your shopping and banking, but if they fall into the wrong hands, they can create nightmares for you. This Training on Demand course describes common card fraud schemes and provides tips and information you’ll use to educate and protect members.
Stock # FC111P
Right to Financial Privacy Act Training on Demand
This Training on Demand course will give you an overview of the Right to Financial Privacy Act, and its impact on members and financial institutions. The Act was created to ensure the proper handling of members’ financial information. Customers of financial institutions have a right to expect their financial activities to have a reasonable amount of privacy from the scrutiny of the federal government.
Stock # FC112P
Balancing the Drawer Training on Demand
As a teller you are responsible for handling and safeguarding thousands of dollars in cash each day. This Training on Demand course introduces useful cash-handling techniques including the importance of an organized cash drawer, methods for counting and strapping cash, the basics of balancing a cash drawer, and the typical balancing errors and how to avoid them.
Stock # FC113P
Loss Mitigation Training on Demand
Loss mitigation is beneficial to both your members and credit union. For members, it prevents home foreclosure by either relieving a homeowner of a mortgage obligation, or by creating a mortgage resolution that is financially sustainable. For lenders, immediate foreclosure creates a tremendous financial burden.
Place your order now for this Training on Demand to be released in Fall 2009. We will send you a link to download this product as soon as it becomes available.
Stock # FC114P
ACH Compliance and IAT Implementation Training on Demand
Every day, your credit union deals with hundreds, if not thousands, of ACH transactions. But do you know how these transactions are sent, processed, and received? And are you aware of the new regulations that will impact the way your credit union deals with these transactions?
Stock # FC115P
Avoiding False Identification, Counterfeiting, and Other Scams Training on Demand
Protecting your credit union, your credit union members, and their assets is every employee’s responsibility. This Training on Demand course will equip you with the knowledge necessary to identify and prevent major losses for the credit union including those related to false identification, counterfeit items, and other scams that threaten the credit union.
Stock # FC116P
The Credit Union Difference Training on Demand
Have you ever been asked, “What’s the difference between a credit union and a bank?” If you have…. and if you wondered how to respond… this course will help you understand and explain why credit unions are different from all other financial institutions.
Stock # FC117P
BSA for Operations Staff Training on Demand
A solid understanding of how the Bank Secrecy Act touches monitoring and reporting keeps your credit union operating securely and in compliance. This Training on Demand covers what operations staff need to know to be in compliance with the Bank Secrecy Act. Place your order now for this Training on Demand to be released in Fall 2009. We will send you a link to download this product as soon as it becomes available.
Stock # FC120P
BSA for Consumer Lending Staff Training on Demand
The lending process can remain convenient and efficient for members, but there are BSA requirements loan officers need to know to also keep that process secure. Compliance is not a burden for the thorough loan officer. Be sure your loan department understands how its policies and procedures promote BSA awareness and execution with this Training on Demand. Place your order now for this Training on Demand to be released in Fall 2009. We will send you a link to download this product as soon as it becomes available.
Stock # FC121P
BSA for Member Business Loans Training on Demand
Assure your business loan staff understands BSA requirements for collecting information from potential business loan clients with this Training on Demand. It is the best way to assure service that is compliant, thorough, and efficient as the business lending segment grows. Place your order now for this Training on Demand to be released in Fall 2009. We will send you a link to download this product as soon as it becomes available.
Stock # FC122P
BSA for Tellers Training on Demand
Producing an informed front line is the best way for a credit union to remain compliant and safe. Knowing what is required of front line staff when it comes to the Bank Secrecy Act and its related reporting requirements maximizes prevention, but can be confusing and difficult to deliver effectively. This Training on Demand covers what the front line needs to know to be in compliance with the Bank Secrecy Act. Place your order now for this Training on Demand to be released in Fall 2009. We will send you a link to download this product as soon as it becomes available.
Stock # FC123P
BSA for New Accounts Staff Training on Demand
While it’s a pleasure being able to shake the hand of a new member as you welcome her or him to the movement, the steps leading up to that moment require specific care where the Bank Secrecy Act is concerned. This Training on Demand covers what new accounts staff members need to know to be in compliance with the Bank Secrecy Act. Place your order now for this Training on Demand to be released in Fall 2009. We will send you a link to download this product as soon as it becomes available.
Stock # FC124P
100% Guarantee
CUNA Center for Professional Development is committed to providing a quality learning experience with cutting-edge topics and expert instructors. If for some reason you are not fully satisfied, contact us and we’ll provide you a full tuition refund or credit.
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