"Every presenter at this seminar was wonderful."

"I came back to work with a different mind's eye. Not only seeing the past due account, but wanting to see why they are past due and help them on a positive level."

" I wIill be sharing the materials I received from the school with staff so that we can be more effective in our collection efforts. They too are very excited about the information that I brought back for them to use."

"I really enjoyed everything about it, the location, the speakers, and most of all the information and knowledge that I received is beneficial to my credit union and me."

"Since it's my first year as a collector, it helped me tremendously. I am glad to have been given the opportunity to attend."

"The benefits are many and hard to pinpoint just one, but being vice president of lending/collections, I feel that I have been able to reintroduce to my staff the "abundance of caution" with our lending program! Never have I been fed so much information in one week from the effects of proper credit counseling and listening skills to the proper legal skills for repossession and foreclosure!"

"This program opened my eyes and made me see just how important the members are, and my compassion to committed service increased by 1000 percent!"

"In a time when so many people are filing bankruptcy, I learned how to offer them another solution. I learned how to identify those members that could be heading towards financial problems. The credit counseling instruction was valuable in providing the knowledge on implementing and delivering the education to our members. I've gone to work for our members with the much needed tools. Thank you!"

"I am going to be heading up the collections department at my credit union. These classes helped very much. This is an excellent resource for me and my credit union. Thank you."

"I think this program was great because after awhile we forget about the day to day lives the people we collect from live. It sent me back with a better understanding that most people are confused about their options and it is our job to inform them!"

"CUNA did an excellent job of planning the speakers and the sequence of the subjects so that the week flowed very well together and each day built upon the last, maximizing the learning process. Good job!!"

"This program gave me so many good ideas to take back to our credit union. It gave me the opportunity to see some of our members are really struggling financially and in most cases have no idea what to do or where to turn to. I'm already planning to assist our membership in speaking with CCCS counselors to give guidance on their financial situations. I'm working with the collection staff in how we communicate with the membership, making sure that we're verifying if the member is a homeowner. I will be sharing the materials I received from the school with staff so that we can be more effective in our collection efforts. They too are very excited about the information that I brought back for them to use."