CUNA Collections & Bankruptcy School: Advanced
Topics & Objectives

Please note that the Topics/Objectives listed below are subject to change.

Communicating With the Member While Collecting

• Learn how to improve your listening and communication skills
• Explore methods to build a rapport with your members
• Establish the typical causes of conflict and how to manage conflict with your members

Negotiating & Getting the Member to Cooperate

• Establish the factors to consider when approaching any negotiation
• Learn how to keep communication open and on track and when to take control in the negotiation process
• Explore methods of how to influence the member when asking for a commitment for payment

Best Practices Roundtable Discussions

• Review the collection tools that your peers are using in their collection departments
• Discuss the challenges that exist in collection practices today

Surviving in the Compliance Jungle of Credit & Collections

• Understand how the FTC views the activities of debt collectors
• Review the most recent FTC Report to Congress which highlights complaint statistics against collectors for the 2007 calendar year
• Discuss landmark cases and complaints that have shed a negative light on the collection industry
• Develop a strategy to keep your credit union as safe and compliant as possible while still improving your delinquencies

Collection Law & Compliance Issues

• Explore privacy issues and what your collection department needs to know
• Review the collection differences between direct and indirect loans
• Investigate collecting on a commercial account
• Establish the difference between cross-collateralization and cross-defaults
• Discuss the 2001 revisions to the Uniform Commercial Code and establish how to avoid its pitfalls
• Identify what HUD has to do with foreclosures
• Discuss pulling credit report limits and other limitations under the Fair Credit and FACT Act
• Identify if commercial lending is the same as consumer lending

Bankruptcy: Protecting the Credit Union's Interest

• Determine how bankruptcy affects collection efforts and what can be done about it
• Discuss the automatic stay
• Review the bankruptcy process for Chapter 7 and Chapter 13
• Learn how predatory attorneys and consumer advocates guide consumers into lawsuits against both first and third party collectors
• Share experiences with your peers regarding press on the industry and personal compliance nightmares you have experienced

For more program content information or to request a brochure call 800-356-9655, ext. 4249, or email elearning@cuna.coop. For registration questions, call 800-356-9655, ext.4400 or e-mail reginfo@cuna.coop.