SEMINAR OVERVIEW

Help your members reach their financial goals. Hear from industry experts and network with your peers. Through this seminar you will gain a better understanding of the important role communication plays within your credit union.

Through this seminar, you will:

• Understand several important communication principles
• Discuss the different ways in which members communicate
• Identify factors that influence and also create obstacles in the communication process
• Understand the important role of listening skills

This seminar is part of the CUNA Certified Financial Counselor School: Part I.

LOCATION
TRADEWINDS ISLAND GRAND RESORT
5500 Gulf Blvd
St Pete Beach, FL 33706-2323
Phone: (727) 367-6461
Reservations: (800) 808-9833
Fax: (727) 363-2275
Room rates: $209 per night for single/double occupancy^*

INSTRUCTORS
Charles Pulvino, Ph.D.
Charles is an emeritus professor in the Department of Counseling Psychology at the University of Wisconsin-Madison. He is widely published and is the co-author of 15 books including Dynamic Counseling, A Practical Guide to Interviewing, and Restoring Harmony: Conflict Management in School Settings. In addition, Charles is regularly engaged as a consultant to community, business, and educational institutions. He has conducted over 300 seminars and workshops nationally and internationally on financial and school counseling, communications, problem-solving, conflict-resolution, training, and team building.

WHO SHOULD ATTEND
This seminar is beneficial for credit union staff who work in financial counseling, collections, or lending, as well as other staff who are committed to helping members gain control of their financial future.

CANCELLATIONS
Cancellations received in writing (via fax 608-231-4327) before the end of business on November 29, 2009 are eligible for a refund of the amount paid minus a $50 administrative fee. No refunds will be granted for cancellation requests received after November 29, 2009. Substitutions are accepted anytime prior to the start of the program at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing. Cancellation fees do not apply for free or complimentary programs.

AIRLINE INFORMATION
United Airlines is the "Official Airline" for the programs. To make reservations, visit www.united.com or call United's Specialized Meetings Reservation Center at (800) 521-4041. Please reference ID# 553SF.