CUNA Consumer Lending School: Foundations
Topics & Objectives

Please note that the Topics/Objectives listed below are subject to change.

Examine the Basics of Consumer Lending

• Learn what a credit score means and how to evaluate it
• Understand seven ways to analyze a loan
• Discover important items to review before making a loan decision
• Know how to protect your credit union

Service-Based Selling

• Boost your loan-to-share ratio by selling off the credit bureau reports
• Plan for successful member interactions
• Uncover benefits to meet member needs
• Find out how to increase your loan volume by 30 percent

Identity Theft & Fraud

• Learn how to protect yourself, your members, and your credit union
• Be aware of common identity fraud techniques
• Understand how identity fraud affects your lending process

Consumer Regulations & Compliance

• Understand regulations affecting consumer loans, including Reg B (ECOA) and Reg Z
• Gain a member-friendly perspective toward compliance
• Explore the latest compliance issues in lending
• Learn how to manage your credit union's risk to minimize financial impact

Credit Counseling & Your Role as a Loan Officer

• Learn ways to analyze financial troubles
• Consider the implications of loans as a solution to debt
• Learn ways to help members set and achieve financial goals
• Examine a financial counseling model

Use Negotiation Skills to Improve Your Service

• Understand your role in the negotiation process
• Anticipate member needs for credit union products and services
• Understand various negotiation styles and what motivates each style
• Negotiate mutually beneficial outcomes with members

For more program content information or to request a brochure call 800-356-9655, ext. 4249, or email elearning@cuna.coop. For registration questions, call 800-356-9655, ext.4400 or e-mail reginfo@cuna.coop.