Consumer Lending School: Foundations
Topics & Objectives

Please note that the Topics/Objectives listed below are subject to change.

Examine the Basics of Consumer Lending

• Know what you must ask to protect your credit union
• Learn what a credit score means and how to evaluate it
• Discover seven ways to analyze and decide on a loan
• Understand five important criteria to review when making a consumer loan decision

Service-Based Selling

• Boost your loan-to-share ratio by selling off the credit bureau reports
• Plan for successful member interactions
• Learn how to ask the right questions and listen for opportunities
• Uncover benefits to meet member needs
• Find out how to increase your loan volume by 30%;

Consumer Lending Fraud, Scams & Prevention

• Identify the latest schemes and scams and learn how to protect your credit union
• Review the current data on major areas of loss within credit unions
• Learn new twists on old scams, and new tricks in identity fraud

Consumer Regulations & Compliance

• Understand regulations affecting consumer loans, including Reg B (ECOA) and Reg Z
• Gain a member-friendly perspective toward compliance
• Explore the latest compliance issues in lending
• Review recent cases involving consumer lending
• Learn how to manage your credit union's risk to minimize financial impact

Credit Counseling & Your Role as a Loan Officer

• Learn ways to analyze financial troubles
• Consider the implications of loans as a solution to debt
• Learn ways to help members set and achieve financial goals

Does Your Credit Card Program Have Moxie?

• Reach the heart of your members with bold marketing programs
• Be disciplined in analyzing your card portfolio
• Create a credit card program that increases profitability

For more program content information or to request a brochure call 800-356-9655, ext. 4249, or email elearning@cuna.coop. For registration questions, call 800-356-9655, ext.4400 or e-mail reginfo@cuna.coop.