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CUNA World-Class Customer Service Executive Institute
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ABOUT THIS EVENT Give your credit union the competitive edge using The Ritz-Carlton's secrets for world-class customer service. When was the last time you were "wowed" by a customer service experience? Is it hard to remember? The customers of The Ritz-Carlton Hotel could answer that question easily. Unlike any other hotel, The Ritz offers exemplary customer service throughout its employee base, from the front desk to housekeeping. Attendees at this institute will explore The Ritz on-site and then apply the hotel's award winning philosophy to the credit union environment.
Plus! Every attendee gets a FREE copy of: The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience book, courtesy of the Ritz-Carlton Hotel Company. "I've gone to a lot of conferences and I've never left with this many 'takeaways' I can use." -Past Attendee Training Magazine names Ritz Carlton #1 on Training Top 125. 1to1 Magazine offers a firsthand look at how the Ritz Carlton maintains its leadership in service | ||
LOCATION
THE RITZ-CARLTON PHOENIX 2401 E Camelback Rd Phoenix, AZ 85016-4201 Phone: (602) 468-0700 Reservations: 800-542-8680 Fax: (602) 553-0685 Room rates: $219 per night for single/double occupancy* Hotel Reservation Deadline: September 18, 2009 |
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* Room rates and availability cannot be guaranteed. Rooms may be sold out prior to this date, so make your reservations early! Room reservations and fees are the responsibility of the registrant. To claim this room rate, call for reservations and reference "CUNA" or "Credit Union National Association." | ||
| CONTACT INFORMATION For more program content information or to request a brochure call 800-356-9655, ext. 4249, or email training@cuna.coop. For registration questions, call 800-356-9655, ext.4400 or e-mail reginfo@cuna.coop.
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TUITION Registration Fee, Attendee: $1,695 per person CUNA Council Members receive a $100 discount Affiliation with CUNA/League is required for attendance.
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WHO SHOULD ATTEND If you're in a leadership position at any level in your credit union and working toward quality member service, don't miss this opportunity to reach a higher level of performance. Past participants have included presidents, CEOs, VPs of lending and marketing, branch managers, and executive management at credit unions of all sizes. | |||
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CANCELLATIONS The last day for cancellations was September 27, 2009. Substitutions are accepted anytime prior to the start of the program at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing. Cancellation fees do not apply for free or complimentary programs. |
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AIRLINE INFORMATION United Airlines is the "Official Airline" for the programs. To make reservations, visit www.united.com or call United's Specialized Meetings Reservation Center at (800) 521-4041. Please reference ID# 553SF. |
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CONTACT INFORMATION For more program content information or to request a brochure call 800-356-9655, ext. 4249, or email training@cuna.coop. For registration questions, call 800-356-9655, ext.4400 or e-mail reginfo@cuna.coop.
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100% Guarantee
CUNA Center for Professional Development is committed to providing a quality learning experience with cutting-edge topics and expert instructors. If for some reason you are not fully satisfied, contact us and we’ll provide you a full tuition refund or credit.
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