Rick is one of the foremost speakers in the credit union movement and has a gift for bringing simple solutions to complex problems. Every year he speaks at 60-70 credit union events nationwide. Rick is the author of two highly acclaimed STAR modules on sales and member service, and also wrote Unleash Your Greatness, in which he shares the keys to becoming a person of impact. Rick's speaking style is humorous, with lots of audience participation. He is the former president of a national youth organization and taught college courses for six years.

Brian Grubb is currently the Corporate Director of Learning & Content Delivery and a certified speaker for The Ritz-Carlton Leadership Center – a Corporate University ranked #1 out of the Top 125 global training companies for 2007 by Training Magazine. He travels extensively to share The Ritz-Carlton's best practices, philosophy, and culture with various companies across diverse industries. Prior to his current assignment, Brian was the Director of Training & Organizational Effectiveness for The Ritz-Carlton, Laguna Niguel. Brian was directly responsible for all training and organizational effectiveness of over 900 ladies and gentlemen through the study and implementation of Total Quality Management processes in a world-class hotel. Brian's duties and responsibilities included service and delivery of all designated training programs. Brian "lives for service excellence" and is very passionate about reaching higher levels of service and performance through motivation, strength management, employee and guest engagement and quality process management.