"This was an excellent program! Our credit union is ready and willing to take our service level from great to world class and this conference has showed us how."

"So often customer/member service standards get overlooked when we are striving for business, really pushing to save money and generate more income. This conference really brought it back to me that without excellent member/customer service, you aren't going to keep that business if you even get it in the first place."

"Learned more emphasis should be placed on developing a plan of action to make customer service great...that all employees need to know the expectations and that teamwork and training is essential."

"After being back only a few days, I have already implemented some of the ideas I've learned. The Daily Line Up - and we are in the process of forming a "fun committee". We are looking at adding some of the ideas Nordstrom's does at orientation, and implementing the idea of all employees reading a book. I have brought back so many ideas that I will implement over the upcoming year!