On Site Schools

CUNA World-Class Customer Service Executive Institute

October 4–7, 2010
Denver, CO

ABOUT THIS EVENT

The 2010 CUNA World-Class Customer Service Executive Institute program details are being developed. The topics and instructors listed below are from the 2009 program for your reference. All tuition, dates and hotel information are accurate for your 2010 planning. Check back for details.

Give your credit union the competitive edge using The Ritz-Carlton's secrets for world-class customer service. When was the last time you were "wowed" by a customer service experience? Is it hard to remember? The customers of The Ritz-Carlton Hotel could answer that question easily. Unlike any other hotel, The Ritz offers exemplary customer service throughout its employee base, from the front desk to housekeeping. Attendees at this institute will explore The Ritz on-site and then apply the hotel's award winning philosophy to the credit union environment.

Hear what other attendees have been able to take back from the conference and start implementing at their credit union
Have an opportunity to discuss roadblocks that you have hit in regards to implementing your action plan
Gain input from Rick Olson and other attendees on ways to move past any roadblocks and move forward with applying World Class service standards in your credit union

Click here to hear speaker, Rick Olson, talk about the value of the Ritz Carlton experience and credit unions using this philosophy.

"I've gone to a lot of conferences and I've never left with this many 'takeaways' I can use." -Past Attendee

Training Magazine names Ritz Carlton #1 on Training Top 125.

1to1 Magazine offers a firsthand look at how the Ritz Carlton maintains its leadership in service

LOCATION

CUNA World-Class Customer Service Executive Institute: October 4–7, 2010

THE RITZ-CARLTON, DENVER
1881 Curtis Street
Denver, CO 80202
Phone: (800) 241-3333
Fax: (303) 312-3838
Room rates: $235 per night for single/double occupancy^*
Hotel Reservation Deadline: September 2, 2010

* Room rates and availability cannot be guaranteed. Rooms may be sold out prior to this date, so make your reservations early! Room reservations and fees are the responsibility of the registrant. To claim this room rate, call for reservations and reference "CUNA" or "Credit Union National Association."

For more program content information or to request a brochure call 800-356-9655, ext. 4249, or email training@cuna.coop. For registration questions, call 800-356-9655, ext.4400 or e-mail reginfo@cuna.coop.

TUITION
Registration Fee, Attendee: $1,595 per person

($1,695 after August 20, 2010)

CUNA Council Members receive a $100 discount

Affiliation with CUNA/League is required for attendance.

WHO SHOULD ATTEND
If you're in a leadership position at any level in your credit union and working toward quality member service, don't miss this opportunity to reach a higher level of performance. Past participants have included presidents, CEOs, VPs of lending and marketing, branch managers, and executive management at credit unions of all sizes.

TOPICS & OBJECTIVES (2009)

PREVIEW THE SCHEDULE (2009)

INSTRUCTORS (2009)

WHAT PAST ATTENDEES SAY

CANCELLATIONS
Cancellations received in writing (via fax 608-231-4327) before the end of business on September 26, 2010 are eligible for a refund of the amount paid minus a $200 administrative fee. No refunds will be granted for cancellation requests received after September 26, 2010. Substitutions are accepted anytime prior to the start of the program at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing. Cancellation fees do not apply for free or complimentary programs.

CPE Credits

AIRLINE INFORMATION
United Airlines is the "Official Airline" for the programs. To make reservations, visit www.united.com or call United's Specialized Meetings Reservation Center at (800) 521-4041. Please reference ID# 553SF.

SHUTTLE AND AIRPORT INFORMATION
No Hotel Shuttle service is provided. Taxi is approx. $40 one way from the Denver International Airport (subject to change). SuperShuttle Service to and from the Ritz-Carlton is $19 each way or $34 round-trip (subject to change).