Angela is director of sales culture development for the Creating Member Loyalty™ System of Training at the Credit Union National Association (CUNA). Her responsibilities include ensuring the successful implementation of the Creating Member Loyalty™ program for more than 200 credit unions nationwide, as well as managing the development and design of the Creating Member Loyalty™ System of Training.

Angela brings more than 20 years of experience developing and delivering educational programs and products to CUNA. Her expertise lies in marketing, sales, innovation, and train-the-trainer programs and products, as well as in customer relationship development. She joined CUNA in February of 2000. Since coming to CUNA, Angela has conducted training around the country at League meetings, CUNA schools, and CUNA webinars.

From the Hawaiian Islands to London, England, Candy Whirley is famous for her high energy enthusiasm, innovative training activities, and contagious sense of humor. She is a dynamic speaker dedicated to sharing over 20 years of her professional expertise to help professionals improve their job performance and achieve their personal goals. She brings a wealth of experience from many industries including: training, retail, customer service (certified by Internationa lCustomer Service Association - ICSA), restaurant, entertainment, management, and youth ministry.

Candy is involved in the National Association of Women Business Owners, eWomen Network, and serves on the board and is president-elect of the Kansas City Chapter of the National Speakers Association.

As a master trainer-consultant, Carla certifies credit union trainers in CUNA's Creating Member Loyalty™ System of Training. Carla also consults with credit unions to help implement and drive the training solutions Creating Member Loyalty offers, and has trained credit union participants in a number of SDT programs. She also designs and develops new training solutions for credit unions.

Carla has 17 years of training experience, in addition to her experience working in the student loan industry, she developed her skills in management, accounting, and training. Her emphasis is working with large financial institutions, including credit unions, to install and build a solid lending solution around student loans and the youth market.

Catherine is the founder and managing director of TPD-The Performance Company and founder if The Training Factory. She is one of Australia's leading training professionals with over 2,500 days of face-to-face training experience spanning 25 years. Catherine has trained across Australia, Africa, New Zealand, USA, and Asia. She also trains regularly in London, Geneva, Singapore, and Sydney, and spends much of her time now training across the US. In 2003, 2005, and again in 2006, Catherine was nominated for the prestigious Australian Businesswoman of the Year. She has written a book, "Train for Results."

No one leaves one of Catherine's conference sessions! Her success as a trainer lies in her simple to follow, easy to retain training techniques. Her success as a consultant is due to her ability to draw on years of training knowledge gained from every angle - upfront trainer, training manager, instructional designer, and business owner. She has helped many companies across the globe change the way training is designed and delivered within their organizations. Catherine is now considered a world authority on rapid instructionals design that drives participant motivation, retention, and application.

Denny is the founder, president, and CEO of FI Strategies, LLC. He is a popular speaker at credit union events and he has been an instructor for CUNA's Advanced Sales and Service Culture Institute and the Branch Operations Institute. Denny has more than 30 years of experience in the financial industry as a sales manager, senior vice president of human resources, senior vice president of consumer banking, management committee member at United Postal Savings, CEO of the Institute of Financial Education, and national sales manager for the Bank Administration Institute.

Jayne is a credit union learning professional with 26 years of experience in all aspects of sales and service effectiveness. She has a background in managing change, developing high performance teams, aligning corporate culture and values with business practices, and facilitating sessions from the boardroom to the classroom. Her areas of specialization include: team building, communication, sales culture development, sales and service skills and behaviors, management and leadership development, coaching and executive coaching, presentation skills, facilitation skills, and training skills. Jayne worked for California's largest Credit Union for 17 years, where she was responsible for training credit union staff and leaders, coaching, developing, and coordinating the activities.

Jayne now consults with credit unions on creating an environment to obtain sustained results and overall success. She has personally trained thousands of individuals, developed hundreds of trainers, and coached executives, managers, and trainers to reach desired outcomes. In 2003, Jayne was awarded the prestigious "President's Council" award for outstanding achievement in working with credit unions.

Jayne is also a past speaker at eight international CUNA Mutual Discovery Conferences, and continues to be a frequently requested speaker for credit union leagues, associations, chapters, regional learning functions, and credit union conferences.

Jonathan, of Constangy, Brooks & Smith, is a managing partner in its Macon, Georgia office. Jonathan has significant experience with credit unions, representing credit unions throughout the state of Georgia, and working with CUNA throughout the United States. Jonathan also has the distinction of being one of a select number of attorneys authorized in Georgia to represent the insureds of CUNA Mutual.

Kathie has many years of credit union experience, holding positions such as operations, branch manager, marketing director, vice president of member services, vice president of operations, and the manager of a small credit union. Currently, she is the training manager for Texas Trust Credit Union.

Kathie introduced the concept of a corporate university to Texas Trust in 1997. She ordered the Credit Union University Administrator's Manual in August, read it, and took the first steps on August 22nd. Six months later, the credit union celebrated the kick off of their new Horizon University with a Chili Cook-off. The University was voluntary, and in the first two weeks, over 40 employees enrolled. By the end of the first year, 70% of the employees were enrolled, and employees of the credit union completed 3,592 hours of training. In 1999, the second year of the university, over 77% of employees were enrolled, and they completed 5,339 hours of training.

Linda F. Hughes is the trainer (education and staff development leader) for Augusta Metro Federal Credit Union. She has earned her PHR (Professional of Human Resources) Certification and is a member and serves as the secretary for the CSRA's (Central Savannah River Area) local SHRM (Society for Human Resources Management) Chapter. She is also a member of the SHRM's Legislative Committee and Fall Conference Planning Committee. She is the programs' chair for The Georgia Trainers' Roundtable Group.

Having over 10 years' experience in the teaching arena of various industries and locations, she has taught English as a Foreign Language in The Turkish Republic of Northern Cyprus, educated young children in a Montessori school, instructed hundreds of sales associates on new product components for Simmons Mattress Company, taught staff for CVS Pharmacy, and now trains the employees at Augusta Metro Federal Credit Union in Augusta, GA.

Margaret is president for The HR Edge, Inc., an international management consulting and training company. Her clients have included Time Warner, Sara Lee Foods, Home and Garden Television, Nationwide Insurance, NAPA Auto Parts, U.S. Marine Corps, Fox Broadcasting, The Peabody Hotel, and various local and state governments.

Previous to owning her own company, Margaret was senior vice president of human resources for a national consulting firm out of Winston-Salem, North Carolina. She has worked as an attorney, specializing in employment law, as well as been vice president of human resources for three large companies. She is often quoted as a business expert in newspapers across the country including The Wall Street Journal, Chicago Tribune, and USA Today and appears regularly on local ABC, CBS, and Fox television affiliates. She is the author of the video Running with the Big Dogs – How to Make HR a Strategic Player and the recently-published book, Management Courage – Having the Heart of a Lion.

Marlo Folz is the director of blended learning for the Center for Professional Development (CPD) at the Credit Union National Association (CUNA). She is responsible for designing, developing, and implementing educational programs in CUNA's online virtual classroom, as well as creating an environment that is conducive to learning within the virtual classroom. In addition to the synchronous courses she develops, she is also the product manager for the CU Advance Program. CU Advance is a blended learning education program based on competencies designed to help credit unions create more competent, highly skilled, employees. Marlo also oversees the development and production of more than 300 online certificate courses CUNA has to offer.

Marlo has more than 16 years of experience developing, delivering, and marketing educational and training programs in not-for-profit settings. She has extensive experience working with volunteer boards and instructing trainers. She joined CUNA in February of 2000. She previously worked for the American Red Cross in a variety of capacities on the local, state, and national levels.

Michael Long (The Red Recruiter) is a small business owner that wears red shoes every single day. Based out of San Antonio, TX, Michael started his business with the intent to raise the bar in the recruiting industry. Michael's firm specializes in identifying the very best human resources and social media talent across the country. In addition to scouting out the best and the brightest, Michael is continuously engaged in speaking, training and consulting on the topic of social media as it applies to recruiting, job search, human resources and overall corporate strategy.

Robin is an author, speaker, business owner, and environmentalist.

Robin's expertise on leadership and customer service comes from 30 years in the trenches as an entrepreneur and business owner. For the past 13 of those years, he has led his company Dark Horse Recording to a prominent spot in the music industry as one of the most successful studio complexes in the world; home to Neil Diamond, Wynonna, Vince Gill, Faith Hill, Michael W. Smith, and countless others.

He has been a contributor on CNN and Canada AM, and has made more than 55 other national and major market television appearances. As a RCA recording artist, he's recorded nine albums and has now given more than 2,000 presentations. Robin's book, Jump And the Net Will Appear, has become required reading for many high schools and universities teaching classes on business startups and entrepreneurship. Robin's other books include: The Power of an Idea, Rock Solid Leadership, and The Power of Service.

Scott has worked in human resources for most of his career and has held a variety of positions. With the Credit Union National Association, he has been the recruitment manager, compensation specialist, and employee relations and labor relations director. He has also spent some time "on loan" to the World Council of Credit Unions as their human resources generalist. Scott has had numerous opportunities to present training on recruitment, documentation and discipline, interest-based bargaining, and affirmative action.

Shelly Spallato is a senior consultant at CUNA Mutual Group in Madison. She is responsible for the assessment, design, development, delivery, implementation and evaluation of leadership programs across the organization. These programs include Foundations of Leadership, Situational Leadership, Coaching Employee Performance, Teambuilding, and Effective Meeting Management.

Shelly brings over 15 years experience developing, delivering and evaluating educational and training programs, and has extensive experience mentoring and coaching other trainers. She previously managed the human resources function at a local manufacturing firm, which employed a large percentage of Spanish-speaking employees. She developed and managed the New Employee Orientation program for a nation-wide telecommunications company, and has also held the position of community program manager for the American Red Cross where she managed over 300 volunteer instructors.