CUNA Human Resource Management School: Part I
Topics & Objectives

Please note that the Topics/Objectives listed below are subject to change.

Human Resources & Disaster Recovery - Preparing for a Pandemic

• Review the characteristics and impact of a pandemic
• Identify steps you can take to prepare your credit union for a pandemic
• Identify resources that can save you time and effort

Communicating With Teammates

• Learn to develop a diverse group of workers into a cohesive team
• Establish a model of collaboration and communication that helps staff work together productively and happily

The Savvy Owl: Politics, Power & Influence

• Identify the rules of "positive politics"
• Obtain guidelines on conduct, business communication, relationships with co-workers, and relationships with your supervisor
• Learn ways to recognize who holds power and how to tap into the power structure within your credit union

Protecting the Elderly From Financial Exploitation

• Learn how predators locate and exploit America’s senior citizens
• Discuss warning signs to bring quicker awareness to victimization
• Learn how to handle a problem when it’s exposed
• Explore resources for assistance for your members and credit union

Interviewing Skills

• Discuss how to prepare for an interview
• Review behavioral-based interviewing techniques
• Exchange tips and techniques
• Identify legal risks and how to avoid them

Building Engagement, Commitment & Ownership

• Develop dedicated self-leaders who think like owners – at every level
• Learn ways to relay information and encourage spirited dialogue
• Create a "champions" program to grow commitment

Management Responsibility in Employment Law

• Identify employment problems and how to solve them before they result in a discharge
• Understand the major laws affecting employment
• Know the principles of fair discipline and documentation to stand firm on decisions and withstand challenges
• Explore the interrelation of personalities and personal problems with job performance
• Understand the legal framework in which supervisors must act when dealing with an employee’s personal issues which are having a job-related effect

Know Your Style & How You Work With Others

• Learn how to use the Myers-Briggs Type Indicator
• Understand how personalities affect selection, appraisal, coaching, discipline, and termination
• Identify your own style preferences and how they may differ from your work team
• Learn how to sharpen your interpersonal skills

For more program content information or to request a brochure call 800-356-9655, ext. 4249, or email elearning@cuna.coop. For registration questions, call 800-356-9655, ext.4400 or e-mail reginfo@cuna.coop.