CUNA Management Essentials for Supervisors: Introduction
Topics & Objectives

Please note that the Topics/Objectives listed below are subject to change.

Employment Law

• Review current cases on workplace issues such as age discrimination, dress code, and sexual harassment
• Explore cases that will include actual credit union examples
• Learn how federal regulations should guide your credit union’s employment practices

How to Make Effective & Legal Hiring Decisions

• Explore recruitment activities and tools
• Identify critical do’s and don’ts, including what you can and can’t ask
• Review, evaluate, and choose from dozens of interview questions

Interviewing Practice

• Establish techniques to utilize during an interview
• Practice your interviewing skills with classmates

Strategies for Retaining Your Best Hires

• Learn proven retention methods based on employee wants and needs
• Consider influence of pay, benefits, and motivators
• Identify early warning signs and reasons why employees leave

Coaching Employees for Top Performance

• Formulate action-oriented partnerships with members of your team
• Understand the competencies required to fully engage the team to peak productivity
• Learn how to modify your behavior to become a coach, a strategist, an advisor, a motivator, an orchestrator, a moderator, and a great communicator

Conducting Fair & Legal Performance Appraisals

• Set goals that are achievable and measurable
• Be able to effectively appraise a "problem performer"
• Learn why you should focus on future vs. past performance

Effective Discipline

• Use positive discipline to boost performance
• Examine the key components of disciplinary documentation
• Learn how to hold both yourself and the employee accountable

Termination

• Review the steps of the process
• Learn how to document each decision and action
• Identify the actions that can get you in trouble

A Bridge to Leadership

• See the difference between effective management and progressive leadership
• Take inventory of your aptitude and potential for leadership
• Learn how to channel your energy to transition from manager to leader

For more program content information or to request a brochure call 800-356-9655, ext. 4249, or email elearning@cuna.coop. For registration questions, call 800-356-9655, ext.4400 or e-mail reginfo@cuna.coop.