"I learned ways to cope with different situations not only with my staff, my peers, upper management and the members, but also how our credit union culture affects our success."

- Barbara Starynchak, Firefighters Community CU (2007)

"This class opened my eyes to what a manager should be doing at work. I'm very hands-on and am having a hard time letting go of things that others can probably do better because they have more time. Teamwork is something that I will be working on, and with that, attitude adjustments - mine as well as my team. Thank you for a great week!"

- Val Hart, Branch Manager - Sagelink Credit Union (2007)

"The benefit that I received was two-fold. First, the credit union will benefit from the additional knowledge I received. Second, I will benefit from the tools I've learned, not only at work, but at home as well."

"I learned a lot about how to be a better manager - working with my staff, understanding the different personalities, and learning to maximize each person's talents to the fullest!"

"This program provided information that can benefit everyone within our credit union. At times, the content is limited to specific personnel but if used correctly, everyone can benefit from the lessons of the program."

"The class really helped me realize that some of the things I was already doing were the things that were spoken about and some things I do need to incorporate in my day-to-day dealings with my staff."