CUNA Management Essentials for Supervisors: Advanced
Topics & Objectives

Please note that the Topics/Objectives listed below are subject to change.

Legendary Leadership: The Manager as a Leader Model

• Understand the difference between leading and managing
• Examine what it means to be a legendary leader
• Apply the four principles of legendary leadership to your current situation

Ethics & Leadership Case Study

• Discover the importance of ethics in successful management and leadership
• Identify the three prevailing theories of ethics
• Learn how to apply ethics in life and business

Who Are These People I'm Managing?

• Recognize the challenge of managing diverse personalities
• Learn to recognize the five basic types of default behaviors
• Explore how to create dynamic interaction between diverse individuals

Negotiating for Results

• Discuss how to prepare for a successful negotiation
• Learn the five-step bargaining approach
• Review the pragmatic principles of interpersonal bargaining

Coaching, Counseling & Mentoring

• Learn the difference between coaching, counseling, and mentoring
• Understand how to assess need in one of these areas
• Recognize the four roadblocks to a successful outcome in these areas

Communicating Upwards

• Learn how to define the relationship with your boss
• Understand how to communicate up from a less powerful position
• Discuss how to manage conflict with your boss

The Risk of Leadership When You Are a Manager

• Assess your risk challenges as a manager
• Determine what your comfort and ability is to take risks
• Recognize the difference between taking risks and being reckless

Every Conversation Is a Presentation

• Learn to overcome the fear of speaking
• Understand the value of story-telling
• Explore methods to organize and define information with clarity

From Transaction Takers to Sales Savvy Providers

• Understand that having sales savvy is not about selling
• Establish how to transform your staff into sales and service savvy providers
• Analyze the five fears of "selling" to members

What is Your Brand & What Should You Do with It?

• Understand the meaning of a brand
• Explore the importance of a brand in today’s economy
• Learn how to develop your own brand

SCORE!

(Self awareness, Communication awareness, Office awareness, Reinforcing behavior, and Energizing people)

• Find out how to best prepare yourself for managing
• Discuss how you can allow people to help you
• Explore how upward spirals can and do create positive energy

Applying What You Have Learned

• Take a fresh look at your credit union and create a personal plan for action upon your return

For more program content information or to request a brochure call 800-356-9655, ext. 4249, or email elearning@cuna.coop. For registration questions, call 800-356-9655, ext.4400 or e-mail reginfo@cuna.coop.