CUNA Residential Mortgage Lending School
Topics & Objectives

Please note that the Topics/Objectives listed below are subject to change.

Regulations Affecting Mortgages

• Explore how regulations will affect your lending department
• Understand common, practical interpretations of regulatory issues

A Strategic Approach to Residential Mortgage Lending

• Discuss how the current economy and mortgage crisis will impact your credit union
• Develop your loan policies
• Create a business plan
• Learn about the secondary mortgage market

Loan Servicing

• Determine what you should service and when
• Learn how to design a servicing strategy
• Review the economics involved in servicing

Effective Mortgage Marketing Strategies & Best Practices

• Learn how to design and promote your marketing plan
• Discuss techniques to use when marketing to real estate agents
• Gain proven strategies for business development
• Examine new products that meet the needs of specific members

Breakout Session (choose one)

Operational Improvements

• Explore how to merge technology and human resources to maximize efficiency
• Discuss strategies to enhance workflow competencies
• Learn to balance productivity with member service

All About Appraisals

• Understand the valuation process and appraisal reports
• Walk through the closing process
• Discuss how to effectively analyze the appraisal document

Underwriting

• Learn the latest underwriting trends and techniques
• See how artificial intelligence is impacting the underwriting process
• Explore case studies

Underwriting for the Self-Employed Borrower

• Find all income that can be used to qualify the member
• Understand the difference between sole proprietorships, partnerships, S-corporations, and corporations
• Learn how to reconcile tax return figures

For more program content information or to request a brochure call 800-356-9655, ext. 4249, or email elearning@cuna.coop. For registration questions, call 800-356-9655, ext.4400 or e-mail reginfo@cuna.coop.