Kristi Calver has led hundreds of training programs for consumer and business to business selling, sales management, service, leadership, and career development. She specializes in improving credit union sales and service effectiveness through skill-based training and leadership development. With more than 18 years of experience, Kristi is an accomplished relationship manager, master trainer, instructional designer, and focus group leader.

Angela is director of sales culture development for the Creating Member Loyalty™ System of Training at the Credit Union National Association (CUNA). Her responsibilities include ensuring the successful implementation of the Creating Member Loyalty™ program for more than 200 credit unions nationwide, as well as managing the development and design of the Creating Member Loyalty™ System of Training.

Angela brings more than 20 years of experience developing and delivering educational programs and products to CUNA. Her expertise lies in marketing, sales, innovation, and train-the-trainer programs and products, as well as in customer relationship development. She joined CUNA in February of 2000. Since coming to CUNA, Angela has conducted training around the country at League meetings, CUNA schools, and CUNA webinars.

As a master trainer-consultant, Carla certifies credit union trainers in CUNA's Creating Member Loyalty™ System of Training. Carla also consults with credit unions to help implement and drive the training solutions Creating Member Loyalty offers, and has trained credit union participants in a number of SDT programs. She also designs and develops new training solutions for credit unions.

Carla has 17 years of training experience, in addition to her experience working in the student loan industry, she developed her skills in management, accounting, and training. Her emphasis is working with large financial institutions, including credit unions, to install and build a solid lending solution around student loans and the youth market.