Seminars

SEMINAR OVERVIEW

This is no ordinary trainer's roundtable! You'll have the opportunity to network, learn and discuss with leading training and credit unions experts.

Your credit union is invited to attend. NO CHARGE! Compliments of the Ohio Credit Union League and Credit Union National Association.

AGENDA
10:00 a.m. Welcome & Networking

10:15-11:15 a.m. CU Universities: If You Build It, Will They Come?
With Josh Reams, Ohio Credit Union League
During this interactive session, you’ll have the opportunity to discuss the benefits that a university approach can bring to your training, gain the tools you need to get a university started at your credit union, and hear how different models have worked for different credit unions.

11:15 a.m.-Noon Networking Lunch

Noon-1:00 p.m. Advancing the Sales Effectiveness of Your Credit Union
A Sneak Peek into the Creating Member Loyalty Programs
With Gloria LaBrecque, Credit Union National Association
Take a look inside the Creating Member Loyalty system of training to discover how formal training and consulting can identify desirable member and employee experiences that have a positive impact on internal and external service levels. You’ll also learn how we can help you foster expanded member relationships with an eye on increasing profitability and loyalty.

1:00-1:15 p.m. Networking Break

1:15-2:15 p.m. Linking Training to Competencies
The CPDOnline Approach to Online Learning
With Brianne Gutoski, Credit Union National Association
You know training should be designed around competencies for each position, but who has time to create complex competency maps, let alone the training to match? Your trusted resource, CUNA, of course! We’ve created position-specific learning plans so you can help your staff reach their professional potential. CPDOnline combines the ease of on-demand, online, self-study trainingvwith expertly-designed credit union courses — all based on staff and manager competencies. Plus, with CPDOnline ’s learning management system (LMS), you’ll easily organize and manage learning activities into development plans, reports, transcripts, and more.

2:15-2:30 p.m. Wrap Up

2009 Seminars

Ohio Credit Union Training Roundtable