POWER THINKING
THOUGHT LEADER SESSIONS
Back by popular demand—our Thought Leader Sessions are led by innovative leaders and companies known for their innovative ideas and strategies. These renowned leaders will share their stories in a series of in-depth sessions designed to educate and inspire. It’s your opportunity to gain new insights and fresh ideas for your members’ benefit and your credit union’s advantage.
"Each generation has very unique wants, needs and desires. You must learn to tap into
their motivation in order to get the most from their potential."
-Zap the Gap—Meagan Johnson, Partner, Johnson Training Group, Author
MONDAY, JUNE 30, 1:30-2:45 P.M.
1. Contented Cows MOOve Faster: Work is Contractual…Effort is Personal
Richard Hadden
Certified Speaking Professional, Contented Cow Partners
Research shows that most organizations are operating with about 30 to 40 percent of their human capacity idle. That’s like everyone in your organization taking a couple days off every work week --- with pay! Richard Hadden, co-author of Contented Cows Give Better Milk, and Contented Cows MOOve Faster, will share how good leaders manage themselves first, then lead others to top performance. Learn how to get people to go the extra mile in pursuit of your organization’s objectives.
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David Meerman Scott
Online Thought Leadership and Viral Marketing Strategist
For decades, marketers have relied on buying expensive advertising and begging the media for coverage. The Web has profoundly changed the rules. Smart marketers now communicate with buyers through content rich Web sites, blogs, YouTube videos, ebooks, and other media that buyers actually want to consume. Get a step-by-step plan for harnessing the power of the new rules of marketing and PR.
3. From Crises and Conundrums to Survival and Success: A New Era in Financial Services
Mark Sievewright
Corporate Senior Vice President for Market Development, Fiserv
The shockwaves from the credit crisis continue to reverberate throughout the financial services industry and the overall economy. Discuss some of the key questions facing credit unions today. How will credit unions emerge from this far-reaching period of change? What changes will occur in marketing and business development? How are members and delivery channels changing? What do we need to do to compete effectively?
TUESDAY, JULY 1, 9:00-10:15 a.m.
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Meagan Johnson
Author and Johnson Training Group Partner
Discover how to zap the invisible gap and manage your multigenerational workforce. Never before have there been four different generations in the workforce at the same time. Each generation has very unique wants, needs, and desires. Explore proven techniques for working effectively with all of your staff. Learn how tap into their motivation to achieve their full potential.
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Mark Adams
CEO, EnthusiAdams
How do you create a culture that will foster success? How can you identify your employee’s strengths to drive remarkable results? How will you improve individual performance and company results, one person at a time? Learn about the results of Gallup Strengths Research that quantify what coaches already knew. Come to this dynamic and humorous session to learn how to coach your team to success, using tried and true real championship coaching strategies.
3. An Economic Outlook: The Challenges and Opportunities for Credit Unions
Bill Hampel
SVP Research, Chief Economist
and
Mike Schenk
VP Economics & Statistics, Credit Union National Association
What's the outlook for the economy and credit unions into next year? How long and deep will the economic slowdown be, and how will it affect credit unions? What is the outlook for loan losses and net income in credit unions? How best can credit unions respond in these challenging times? Two credit union economists will try to sound informed on these and other questions.
TUESDAY, JULY 1, 10:30-11:45 a.m.
1. World Class Member Service: The Ritz Carlton Way
Brian Grubb
Corporate Director, Learning & Content Delivery, The Ritz-Carlton
Leadership Center
When was the last time you were "wowed" by a customer service experience? Is it hard to remember? The customers of The Ritz Carlton could answer that question easily. Unlike any other hotel, The Ritz offers exemplary customer service from the front desk to housekeeping. Learn how The Ritz-Carlton’s philosophy and core values translate into exceptional levels of employee and member satisfaction and loyalty. Give your credit union the competitive edge using The Ritz-Carlton's secrets for world class service.
2. Speak To Be Heard: Influencing Others to Take Action
Stacey Hanke
Author and Executive Consultant, 1st Impression Consulting
Communicating effectively is one of the most powerful tools you have to lead your team. Whether preparing for a high stakes meeting, face-to-face conversation or presentation, how you communicate determines the amount of influence you have and the results you achieve. You’ll gain practical skills and techniques to enhance your communication behavior, increase your visibility, boost your credibility, and get people to act on what you say.
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Scott Berkun
Author
Much of what you know about innovation is wrong, wrong, wrong. This entertaining session takes a romp through the history of innovation, dispelling the mythologies about how we got here. From Newton's apple, to the discovery of DNA, to the latest gadget, this session based on the critically acclaimed bestseller, The Myths of Innovation, will help you know how to truly innovate the work you are doing today.
