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Basic Communication Concepts | |
Field Trip: Cups or caps? |
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| Communicating the "3 Cs." | ||
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Knowledge Check: Apply your communication skills. |
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| Advanced Verbal and Nonverbal Skills | ||
Activity: Can you identify the mispronunciations? |
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| Telephone Communication Skills | ||
Activity: Try this telephone experiment. |
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| Dealing with Difficult Members | ||
Activity: Set up the environment. |
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